Combined ServiceNow Otto for Creator release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for ServiceNow Otto for Creator from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Creator release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading ServiceNow Otto for Creator to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

• Upgrade information

Australia Early Availability

-   To upgrade the Build Agent application, upgrade the ServiceNow Otto for Creator application \(sn\_now\_creator\), which includes the Build Agent Pro plugin \(sn\_build\_agent\_pro\). To upgrade the Build Agent \(Trial\) app, upgrade the sn\_build\_agent plugin.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for ServiceNow Otto for Creator.

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Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

• Upload brand guidelines to generate theme colors

Upload brand guidelines as a PDF to the Theme Builder theme creation workflow to generate themes aligned with your brand.

• Test Agent for Build Agent

The Test Agent can now execute Automated Test Framework (ATF) tests right from the Build Agent chat panel for test artifacts created in the same session. When tests fail, the tests and test results generated by Test Agent after execution are saved in the standard ATF record tables and can be scheduled for continued regression testing for the app. If tests were edited by the test agent after troubleshooting, those edits are automatically saved to the test records.

• Semantic search for instance artifact discovery

Use semantic search in Build Agent to locate relevant instance artifacts, including tables, scripts, and business rules during build and edit tasks. Find files, applications, and knowledge on your instance based on meaning instead of requiring exact keywords.

• UI validation tool

Validate user interface output automatically during Build Agent app creation using the integrated UI validation, which runs Playwright-based UI checks on Cloud Runner and surfaces failures with diagnostic context directly in the Build Agent panel.

• Create workflows, agents, and skills

Turn business requirements into fully configured agents, skills, and agentic workflows for your custom applications. Build Agent inspects your app’s existing tables, roles, business rules, and metadata to create tailored in-app agents, complete with the tools needed to support your specific use case.

• Build Agent in ServiceNow Studio

Access Build Agent in ServiceNow Studio to build apps conversationally in a consolidated development environment.

• Improved LLM support

Support for Opus 4.6 and Sonnet 4.5 is now available in Build Agent to provide better contextual conversations.

• New metadata support

Work with more metadata types, as Build Agent now supports working with the following:

-   Email integration
-   List controls
-   Service Catalog items
-   UI components
-   UI policies
-   UI views
-   Workspaces

• Generate themes using the new theme generation workflow in Theme Builder

Leverage the new theme generation workflow in Theme Builder to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling.

• Edit already published catalog items using ServiceNow Otto

Edit and refine published catalog items conversationally using Now Assist in Catalog Builder.

• Generate UI policies in Catalog Builder

Use Now Assist to create new UI policies, update existing ones, and deactivate them, all through simple, conversational prompts. Each UI policy can include multiple actions, and Now Assist can create that for you.

• Assign catalog item location with Now Assist

When creating or editing a catalog item, you can use plain language to assign values for catalog, category, or topic. If the value you provide matches an existing entry, Now Assist automatically applies it to the item, helping to streamline the process and reduce manual data entry.

• Configure AI model providers

Choose a model provider for ServiceNow Otto for Code skills in the script editor. You can choose from the models that are enabled in the AI Control Tower.

• Planning tool available with the Build Agent

Build a detailed, step-by-step plan for your application development with the Build Agent planning tool. You can refine the plan iteratively by prompting for changes and providing feedback until you reach a final version.

• Build Agent supports Azure OpenAI and Google Gemini

Use Build Agent with Azure OpenAI and Google Gemini in addition to Anthropic Claude on AWS.

• Use images as prompts in Build Agent

Attach images, such as architectural diagrams or UI wireframes, to provide context for prompts in the Build Agent.

• Generate catalog items conversationally with Now Assist in Catalog Builder

Create catalog items and record producers efficiently using the conversational interface within Catalog Builder. Communicate your requirements and specifications for your desired catalog items through guided conversation. Now Assist for catalog generation helps to simplify and streamline the catalog item creation process.

• Preview catalog items during the creation process

Preview catalog items during the creation process. Quick previews enable you to verify that catalog items appear and function as intended before publication.

• Getting help with the Now Assist panel in UI Builder

Create pages using natural language text prompts with Now Assist in UI Builder. Quickly add layouts, components, and content to your pages without manually configuring each element. You can also quickly analyze page structure and data flow by asking questions using natural language.

• Key features

Ask your questions about using UI Builder to the UI Builder agent. The UI Builder agent provides an overview of page configuration, such as the structure and interconnections of page elements. You can also use the UI Builder agent to apply different layouts, configure components, and update styling.

• ATF troubleshooting agent

Accelerate troubleshooting and resolve test failures quickly by using ATF troubleshooting agent on covered metadata.

• MCP connections and Build Agent

You can now connect the Build Agent to the Figma MCP server. The Figma MCP server enables the Build Agent to access the structured data within Figma files. This connection accelerates the transition from application design to development, helping to make the developer workflow more efficient.

• New Build Agent (Trial) available

A trial version of the Build Agent is now available with Build Agent (Trial). With Build Agent (Trial), you can explore limited interactions with the Build Agent for free.

• New third-party AI model provider options available for Now Assist

Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini.

• Build Agent, an autonomous AI agent for ServiceNow application development

The Build Agent, located in a chat panel within the ServiceNow IDE, functions as an autonomous AI agent capable of independently generating a complete ServiceNow application. It can handle various code-related tasks, such as rewriting tables, explaining code, validating and improving existing applications, fixing application errors, and more.

</td></tr><tr><td>

Australia

</td><td>

• Upload brand guidelines to generate theme colors

Upload brand guidelines as a PDF to the Theme Builder theme creation workflow to generate themes aligned with your brand.

• Release lifecycle documentation AI agent

Improve transparency across your app development environment using the release lifecycle documentation AI agent to generate update set descriptions and release notes.

• Generate themes using the new theme generation workflow in Theme Builder

Use the new theme generation workflow in Theme Builder to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling.

• ServiceNow product tiers

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

-   Foundation: AI basics to deliver insights
-   Advanced: AI to boost productivity across relevant use cases
-   Prime: Act autonomously with all AI assets, and create your own

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

• Build Agent in ServiceNow Studio

Use Build Agent in ServiceNow Studio to create and edit full-stack applications conversationally.

• Module generation

Use Now Assist to generate application modules in UI Builder workspaces using natural-language prompts. The Now Assist agent processes your prompts and generates various modules, including lists, records, URLs, scripts, dashboards, and folders.

• New agentic development documentation

Read new documentation that introduces agentic development, which is a natural language approach to application development on the ServiceNow AI Platform. The documentation includes how to get started, when to use it, and how it fits within the broader suite of AI-powered development tools.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Creator features.

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Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

• Changes to Now Assist usage measurement

Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.

• Role configuration required for agentic workflows and AI agents

Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add.

• Some generative AI skills are turned on by default

The new default behavior works as follows:

-   New customers: When you install an AI product, designated skills are turned on automatically.
-   Existing customers who are upgrading \(starting with Australia Early Access\): Any previously unconfigured skill is turned on automatically \(the skill was never configured and turned on, then turned off again\). Previously configured skills that were turned on, then off, remain inactive.

</td></tr><tr><td>

Australia

</td><td>

• Now Assist > ServiceNow Otto® announcement

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there’s a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

• Large language models on the ServiceNow AI Platform

The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.

• Use the app generation skill to generate apps

Build Agent is the default setting for app generation in ServiceNow Studio. To continue using the app generation skill, change the setting in ServiceNow Studio.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some ServiceNow Otto for Creator features or functionality were removed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some ServiceNow Otto for Creator features or functionality were deprecated.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

• Spoke generation has been removed from ServiceNow Otto for Creator. See the ServiceNow Store website for additional information.

• Starting with version 28.4.3 of ServiceNow Otto for Creator, the now.assist.creator role has been removed as a required role for using most ServiceNow Otto for Creator skills and agents. Some skills and agents might have additional role requirements. See the ServiceNow Otto for Creator product documentation for more information.

</td></tr><tr><td>

Australia

</td><td>

Spoke generation has been removed from ServiceNow Otto for Creator. See the ServiceNow Store website for additional information.

</td></tr></tbody> </table>## Activation information

Review information on how to activate ServiceNow Otto for Creator.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

• Activation information

Install ServiceNow Otto for Creator by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: ServiceNow Otto for Creator is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

• Activation information

Install ServiceNow Otto for Creator by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: ServiceNow Otto for Creator is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Creator we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Creator we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for ServiceNow Otto for Creator, such as specific requirements or compliance levels.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for ServiceNow Otto for Creator we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for ServiceNow Otto for Creator we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

Zurich Patch 9

• Upload brand guidelines as a PDF to the Theme Builder theme creation workflow to generate themes aligned with your brand.

• Leverage the new widget generation and widget updation skills to create widgets and modify existing widgets within the Next Experience UI Framework using natural language prompts.

• Troubleshoot Automated Test Framework (ATF) tests using the Test Agent available in the Build Agent chat panel.

• Use the Build Agent semantic search tool to find files, applications, and knowledge on your instance.

• Validate your UI output in real-time using the Build Agent UI validation tool.

• Use Build Agent to create agentic workflows, agents, and skills.

Zurich Patch 8

• Build Agent is now available in ServiceNow Studio.

• Leverage improved large language model (LLM) support with Build Agent.

• With Build Agent, you can edit entire instances, not just individual apps.

• Build Agent features extended metadata support, such as flows, Service Catalog workspaces, UI components, list controls, UI policies, and emails.

• A new granular admin role enables users to use the mobile card generation skill.

Zurich Patch 7

• Generate themes and color palettes from brand images using the new theme generation workflow in Theme Builder.

• Edit published or live catalog items directly through conversations with Now Assist.

• Configure UI policies, location, access, fulfillment, and portal settings for catalog items with the catalog item generation skill.

Zurich Patch 5

• Review changes to Now Assist usage measurement.

Zurich Patch 4

• Some Now Assist skills are now turned on by default.

• Additional role configuration required for agentic workflows and AI agents included with your applications.

• Expedite the troubleshooting process by using the ATF troubleshooting agent store application.

• Learn about how to use UI Builder and modify UI pages with the UI Builder agent.

• Plan your application development with the Build Agent planning tool.

• Generate catalog items conversationally and preview them during the creation process with Now Assist in Catalog Builder.

Zurich Patch 3

• Accelerate the transition from application design to development by connecting the Build Agent to the Figma Model Context Protocol server.

Zurich Patch 2

• Try the Build Agent for free with the Build Agent (Trial).

Zurich Patch 1

• Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

• Create, edit, and deploy fully functional ServiceNow applications using the Build Agent in the ServiceNow IDE.

• Enable security implementation to execute AI agents and agentic workflows through access control lists (ACLs) and user identities.

See ServiceNow Otto for Creator for more information.

</td></tr><tr><td>

Australia

</td><td>

Australia Patch 5

• ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Creator. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

Australia Patch 4

• Prepare for Now LLM Service to be deprecated in a future release.

Australia Patch 2

• Upload brand guidelines as a PDF in the theme creation workflow to generate themes that align with your brand.

• Prepare for the app generation and test generation plugins to be deprecated in a future release.

• Learn about Build Agent updates in the new Build Agent and Autonomous Engineer release notes.

Australia Patch 1

• Generate readable documentation throughout the app development life cycle using the new release lifecycle documentation AI agent.

• Generate themes and color palettes from brand images using the new theme generation workflow in Theme Builder.

Australia Early Availability

• Create and update applications in ServiceNow Studio using Build Agent.

• Generate application modules in UI Builder workspaces using natural-language prompts.

• Learn about agentic development using an AI-first approach in the new agentic development documentation.

See ServiceNow Otto for Creator for more information.

</td></tr></tbody> </table>Parent Topic:Products combined by family