Configure bot ID and AI assistant

Specify the bot ID to configure Moveworks AI assistant on Employee Center portal.

Before you begin

Confirm that you have the appropriate entitlements for the application.

Note: To save the page with Bot ID, verify that the your application scope is selected to ServiceNow Otto Chat Integration.

Role required: admin

About this task

Copy the bot ID from Moveworks > Chat Platform > Manage Chatbots. For more information, see Embedded AI Assistant Installation-ServiceNow.

Note: You need not perform other steps or provide any REST API details.

Procedure

1. Navigate to All > Employee Center > Moveworks Assistant Setup.

2. Add Bot ID which can be found from the Manage Chatbots record from Moveworks.

   For detailed Bot ID instructions, see Embedded AI Assistant Installation-ServiceNow.

3. Specify the initialization options in JSON format for Moveworks integration.

   [Omitted image "mw-embed-ai-botid.png"] Alt text: Example for illustration purpose only, Embedded AI Assistant setup for Moveworks

   You can configure initialization options, for example, To adjust width and height

   "styles": {
      "bottom": "20px",
      "right": "20px",
      "width": "400px",
      "height": "600px"
   }

   Note: The integrationId value must match the connector name on the Moveworks side for authentication steps.

   For complete configuration with branding

   {"integrationId":"securitytest5"
   "styles": {
      "bottom": "30px",
      "right": "30px",
      "z_index": "9999"
   },
   "theme": {
      "primary_color": "#5550DD",
      "font_family": "Arial, sans-serif"
   }
   }

   Note: While installing to a Moveworks GovCloud instance, ignore the ‘Failed to update config’ error. The process installs the required assets.

   Complete the setup by following these steps:

   1. Navigate to the sys_properties table and locate the sn_ex_mw_chat_int.webchat.initialization_options property.

   2. Update its value to {"serverUrl": "https://webchat.moveworksgov.com"}.

   3. Select Save.

4. Select Save configuration.

Result

The Moveworks application is ready for use. You can access the features and functionality per your role permissions.

What to do next

You can perform the following actions:

• Verify the Moveworks chatbot visibility from All > Self-Service > Employee Center portal. For more information, see Use Otto Chat Integration on employee portal.

• Test basic functionality by invoking the assistant and asking a sample question.

• Check system properties and verify that all Moveworks specific properties are configured properly.

Related topics

ServiceNow Otto Chat Integration reference