Accelerator catalog
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Accelerator catalog
This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, Technical, and Optimization sub-catalogs.
Consumption model
According to your Impact package, Guided or Total, you may consume a fixed number of Accelerators simultaneously.
|Package|Total concurrent Accelerators|Concurrent consumption per sub-catalog| | |Strategy|Architecture|Technical|Optimization| |:—–:|:—————————:|:————————————:|:—:| |:——:|:———-:|:——-:|:———-:| |Total|Seven|Two|Two|Two|One| |Guided|One at a time across one catalog| | |Strategic Value Add-On|Two per add-on|Two| | | | |Platform Governance Add-On|Two per add-on| |Two| | | |Platform Optimization Add-On|One| | | |One|
Note:
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Refer to Release Notes and Upgrades to identify the most recently added or updated Accelerators.
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The Impact team shall be scheduled based on resource availability.
Accelerators available in each package
Accelerator outputs and formats have common standardized features, but may differ from package to package. Not all Accelerators are available for each package. The Accelerators and available feature levels are denoted by these symbols:
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✓ = Common standardized feature set
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[Omitted image “dark-green-checks.png”] Alt text: Green check mark icon = Includes unique accelerator-specific features
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[Omitted image “blueplus.png”] Alt text: Blue plus sign icon = Includes additional unique accelerator-specific features
Architecture Accelerators
Architecture Accelerators provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.
Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.
Accelerator Guided package Guided +Platform Governance Advanced package Total package Integrated Success On-Demand Architecture Blueprint ✓ ✓ [Omitted image “dark-green-checks.png”] Alt text: Green check mark icon [Omitted image “dark-green-checks.png”] Alt text: Green check mark icon Artificial Intelligence Readiness Assessment ✓ ✓ ✓ ✓ CSDM Data Modeling ✓ ✓ ✓ ✓ CSDM Maturity Assessment ✓ ✓ ✓ ✓ Data Management and Governance ✓ ✓ ✓ ✓ Design Review ✓ ✓ [Omitted image “dark-green-checks.png”] Alt text: Green check mark icon [Omitted image “dark-green-checks.png”] Alt text: Green check mark icon Health Assessment [Omitted image “dark-green-checks.png”] Alt text: Green check mark icon [Omitted image “blueplus.png”] Alt text: Blue plus sign icon [Omitted image “blueplus.png”] Alt text: Blue plus sign icon Integration Strategy ✓ ✓ [Omitted image “dark-green-checks.png”] Alt text: Green check mark icon [Omitted image “green-checkmark.png”] Alt text: Green check mark icon Multi-instance Topologies ✓ ✓ ✓ ✓ Release and Deployment Advisory for Pro-code Development ✓ ✓ ✓ ✓ Technical Governance ✓ ✓ ✓ ✓ UX: Build a Foundation for Better Experiences ✓ ✓ ✓ ✓ ✓ UX: Catalog Request Experience Review ✓ ✓ ✓ ✓ UX: Design for Employee Center ✓ ✓ ✓ ✓ UX: Optimize Your Portal with Usage Insights ✓ ✓ ✓ ✓ UX: Portal Experience Review ✓ ✓ ✓ ✓ UX: Taxonomy Design or Review ✓ ✓ ✓ ✓ UX: Virtual Agent Experience Design or Review ✓ ✓ ✓ ✓ ✓Note: The UX: Virtual Agent Experience Design or Review accelerator is available for Impact Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages
Optimization Accelerators
Accelerator Guided package Guided + Platform Optimization Advanced package Total package Integrated Success On-Demand Optimization Capability Configuration ✓ ✓ ✓ Optimization Capability Design ✓ ✓ ✓Strategy Accelerators
Use Strategy Accelerators to go deeper on organizational and governance best practices with the ServiceNow platform and upskill your team to maintain business performance and drive success.
Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.
Accelerator Guided package Guided +Strategic Value Advanced package Total package Integrated Success On-Demand Adopt AI Governance ✓ ✓ ✓ ✓ Center of Excellence & Innovation Design ✓ ✓ [Omitted image “dark-green-checks.png”] Alt text: Green check mark icon [Omitted image “dark-green-checks.png”] Alt text: Green check mark icon Center of Excellence and Innovation Maturity Assessment Accelerator ✓ ✓ ✓ ✓ Champion Engagement ✓ ✓ [Omitted image “dark-green-checks.png”] Alt text: Green check mark icon [Omitted image “dark-green-checks.png”] Alt text: Green check mark icon Citizen Development Program Design ✓ ✓ ✓ ✓ CoEI Influencing Funding Strategy ✓ ✓ ✓ ✓ CSM - Maturity Assessment ✓ ✓ ✓ ✓ Develop Partner Strategy ✓ ✓ [Omitted image “dark-green-checks.png”] Alt text: Green check mark icon [Omitted image “dark-green-checks.png”] Alt text: Green check mark icon Foundations of AI Governance ✓ ✓ ✓ ✓ HRSD Maturity Assessment ✓ ✓ ✓ ✓ IRM Maturity Assessment ✓ ✓ ✓ ✓ ITOM Maturity Assessment ✓ ✓ ✓ ✓ ITSM Maturity Assessment ✓ ✓ ✓ ✓ LSD Maturity Assessment ✓ ✓ ✓ ✓ OCM: Preparing for Change ✓ ✓ ✓ ✓ OCM: Managing Change ✓ ✓ ✓ ✓ OCM: Reinforcing and Sustaining Change ✓ ✓ ✓ ✓ Portfolio Governance ✓ ✓ ✓ ✓ PPM Maturity Assessment ✓ ✓ ✓ ✓ ServiceNow Governance ✓ ✓ [Omitted image “bus-strategic.svg”] Alt text: SAM Maturity Assessment ✓ ✓ ✓ ✓ Staffing and Roles Review ✓ ✓ ✓ ✓ [Omitted image “bus-strategic.svg”] Alt text: Stakeholder Path to Value ✓ ✓ ✓ ✓ Strategy Governance ✓ ✓ ✓ ✓ Success Readiness Assessment (SRA) ✓ ✓ ✓ ✓ Vision and Strategy ✓ ✓ ✓ ✓Note: The Stakeholder Path to Value accelerator is also available for Guided+Platform Governance customers.
Technical Accelerators
Technical Accelerators accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices. The Accelerators are delivered by the Impact Squad and technical consultants, as necessary.
Accelerators that offer USPS or SPP-AU specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.
Accelerator Guided package Guided+Strategic Value Guided+Platform Governance Advanced package Total package Integrated Success On-Demand Access to Experts ✓ ✓ ✓ ✓ ✓ Extend Your AI Search ✓ ✓ ✓ ✓ ✓ ✓ Extend Your Employee Center to Pro ✓ ✓ ✓ ✓ ✓ ✓ Health Assessment – Guided ✓ ✓ ✓ Introduction to CMDB: Ingestion ✓ ✓ ✓ ✓ ✓ ✓ Introduction to Instance Observer-Guided ✓ ✓ ✓ Introduction to Instance Readiness Assessment ✓ ✓ ✓ Introduction to ServiceNow Vault ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart your AI Control Tower: Foundations ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your AI Control Tower: AI Lifecycle ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your AI Data Explorer ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your AI Search ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your AI Agent Studio ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your AI Agents for CSM ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your AI Agents for ITSM ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your App Engine ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Automated Testing ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your CMDB ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your CSDM: Foundation ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your CSDM for Service Operations ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your CSM Configurable Workspace ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Database Management ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Data Privacy ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Digital Product Release ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Employee Center ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Employee Journey Management ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Enterprise Architecture Workspace ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Event Management ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your External Content Connectors ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your GenAI ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your HR Case and Knowledge ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Impact Platform Health ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Integration Hub ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your ITOM Discovery ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Knowledge Management ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Workflow Automation: Flows ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Major Incident Management ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Migration of Platform Analytics ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Modern Change Management ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Now Assist for Creator ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Now Assist in Document Intelligence ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Now Assist Skill Kit ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Now Mobile for Employees ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Platform Analytics ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Predictive Intelligence ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Process Mining ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Service Mapping ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Software Asset Management ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Strategic Portfolio Management - Project Workspace ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart your Service Operations Workspace ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your ServiceNow AI Journey ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Strategic Portfolio Management - Collaborative Work Management ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Strategic Portfolio Management – Planning Workspace ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Strategic Portfolio Management – Resource Management Workspace ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Subscription Management ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Success Dashboard ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Task Intelligence ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Upgrade ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Virtual Agent ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Walk-up Experience ✓ ✓ ✓ ✓ ✓ ✓ Jumpstart Your Workflow Automation: Playbooks ✓ ✓ ✓ ✓ ✓ ✓ TuneUp Your AI Search ✓ ✓ ✓ ✓ ✓ ✓ TuneUp Your CMDB ✓ ✓ ✓ ✓ ✓ ✓ TuneUp Your Employee Center ✓ ✓ ✓ ✓ ✓ TuneUp Your Hardware Asset Management ✓ ✓ ✓ ✓ ✓ ✓ TuneUp Your IT Asset Management ✓ ✓ ✓ ✓ ✓ ✓ TuneUp Your ITOM Discovery ✓ ✓ ✓ ✓ ✓ ✓ TuneUp Your Now Assist in Virtual Agent ✓ ✓ ✓ ✓ ✓ ✓ TuneUp Your Platform Analytics ✓ ✓ ✓ ✓ ✓ ✓ TuneUp Your Software Asset Management ✓ ✓ ✓ ✓ ✓ ✓ TuneUp Your Security ✓ ✓ ✓ ✓ ✓ ✓ TuneUp Your Virtual Agent - Assessment ✓ ✓ ✓ ✓ ✓ ✓ TuneUp Your Virtual Agent – NLU (Natural Language Understanding) ✓ ✓ ✓ ✓ ✓ ✓ TuneUp Your Virtual Agent – Performance Monitoring ✓ ✓ ✓ ✓ ✓ ✓Related topics
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