Australia Industrial Connected Workforce

• Industrial Connected Workforce – Industrial Connected Workforce (ICW) helps you run manufacturing operations and digitize the factory floor.

• Industrial Connected Workforce Core – Industrial Connected Workforce (ICW) Core helps industrial organizations structure and manage shop floor operations efficiently. It establishes essential frameworks, such as organizational hierarchy, equipment models, shift patterns, and task flows, which enables reliable execution of industrial work.

  • Configure – Configure Industrial Connected Workforce (ICW).

  • Archive rules – Archiving rules in the Industrial Connected Workforce (ICW) helps maintain system efficiency by automatically managing outdated records. These rules verify that only relevant and current data remains active.

  • Configure the contextual sidebar – Configure whether the sidebar is open or closed by default for users in your instance.

  • Reference – Reference topics provide additional information about Industrial Connected Workforce.

  • Components installed – Several types of components are installed with activation of the plugin, including tables and user roles.

  • User preference form – The following table describes the field values for the user preference form.

• Digital Factory Workspace – Digital Factory Workspace helps standardize processes and improve efficiency on the factory shop floor by bringing tasks, equipment details, and standards together in one place. It provides structured layouts and a Standards hub to support consistent task execution and better operational performance.

  • Explore – The Digital Factory Workspace is a workspace that enables the Industrial Connected Workforce (ICW) users to manage their shop floor processes.

  • Industrial Standards – Industrial Standards enable you to manage consistency and control across your manufacturing environment. Standardizing components such as standard operating procedures, shift structures, and production calendars. Standardization helps improve traceability, reduce errors, and support scalable, compliant operations.

    • Shift-based scheduling for manufacturing standards – Shift-based scheduling enables you to create schedule plans that automatically generate standard tasks aligned with your factory’s shift patterns and production day configurations. In shift-based scheduling, you don’t have to specify precise start and end date-time values manually.

    • Work set standards – Use a work set standard to group related standards and actions into a single procedure that operators can execute as one guided flow on the shop floor.

  • Industrial Guided Tasks – Manage your industrial guided task (IGT) standards with Industrial Guided Tasks.

    • Scoring – Scoring enables the automatic calculation of performance scores after completing an Industrial Guided Task (IGT).

    • Question bank – Use the question bank to store assessment questions once and reuse them across multiple Industrial Guided Task standards, so that you maintain consistency across standards without recreating questions.

    • Shopfloor insights for Industrial Guided Tasks – Shopfloor insights provide embedded execution analytics on Industrial Guided Tasks (IGT) standards to support continuous improvement of manufacturing processes.

  • Industrial Analytics and Reporting – Learn how Industrial Analytics and Reporting embeds operational analytics in the Digital Factory Workspace so workers can monitor performance without leaving their workflows.

    • SQDC Analytics – SQDC Analytics provides inline dashboards that track safety, quality, delivery, and cost performance for a functional location, directly within the Digital Factory Workspace.

  • Industrial Centerlines – Industrial Centerlines enables you to identify and maintain critical equipment settings by specifying baseline targets and ranges, and routinely verifying that all settings conform to the defined standard. This process reduces the risk of quality and reliability losses in manufacturing operations.

    • Setting definitions and value types – A setting definition describes a single configurable parameter on a piece of operational equipment, including its data type, value format, and optional properties such as criticality and classification.

    • Setting plans and specifications – Setting plans group one or more setting specifications for a given equipment and material context. Setting specifications define the standard values and limits for each setting definition.

  • Task lists – Use the task lists in the Digital Factory Workspace to access and manage all types of tasks for your organization.

  • Reporting and metrics for industrial task flows – The task_classification and contact_type fields distinguish industrial task flows on shared tables, enabling independent metrics for breakdowns, deviations, and root cause analyses.

  • AI Search – Access the AI Search for Digital Factory Workspace by using the search bar. The system interprets queries to return the most relevant results across configured record types, such as standards, tasks, and knowledge articles.

  • Recommended Actions – The Recommended Actions feature displays suggested actions directly on task forms. These suggestions are based on the current context of the task. They’re intended to support you during the manufacturing processes with a relevant guidance.

  • ICW Integration with Health and Safety – The ServiceNow Health and Safety Incident Management connects with the Industrial Connected Workforce (ICW) suite and enables you to report, triage, and eliminate safety incidents directly from the shop floor.

  • Configure – Set up prerequisite tasks before proceeding to use the Digital Factory Workspace.

  • Prerequisites – Set up prerequisite tasks before proceeding to use the Digital Factory Workspace.

    • Create a site functional location – Create a site-type functional location so users can work with Industrial Connected Workforce (ICW).

    • Create a functional location – Create a functional location in the Digital Factory Workspace.

    • Create operational equipment – Create operational equipment in the Digital Factory Workspace.

    • Create a worker profile – Establish a connection between a functional location and a user by setting up a worker profile in Industrial Connected Workforce.

    • Assign equipment model site access – Assign equipment model site access to non-administrator roles. This configuration is required so that these roles can view or create functional locations, which is essential for proper use of Industrial Connected Workforce (ICW).

    • Define a shift – Define shifts for your organization in the Industrial Connected Workforce by using the scheduling functionality. Configuring shifts is a prerequisite for scheduling standard tasks and for filtering tasks to see which shift they were created in or which shift they’re due.

    • Define a production day – Define a production day for your organization within Industrial Connected Workforce.

  • Industrial Guided Tasks – Learn how to configure Industrial Guided Tasks.

    • Archive rules – Archive rules in the Industrial Guided Tasks are designed to manage and organize records, so that you can focus on current and relevant data.

    • Configure scoring and automation – Configure scoring and automation for guided tasks to provide a measure of task performance and automation of processes.

    • Smart Assessment Engine automation dependencies – To be able to use the advanced automation features of the Smart Assessment Engine (SAE), several plugins must be installed.

  • Industrial Centerlines – Industrial centerline configuration involves the setting definitions, setting plans, and setting specifications that centerline standards use.

    • Industrial Centerlines standards and equipment settings – Manage Industrial Centerlines standards to define which equipment settings to verify and when. Define setting definitions, setting plans, and setting specifications to establish standard base conditions for operational equipment.

    • Create a setting definition – Define configurable parameters on operational equipment, including type, value format, and classification properties, to support centerline task configuration.

    • Duplicate a setting definition – Create an independent copy of an existing setting definition to reuse its configuration without re-entering all values.

    • Retire a setting definition – Retire a published setting definition when it is no longer valid for use in centerline tasks.

    • Create a setting plan – Create a setting plan to group setting specifications for a piece of operational equipment and define the standard values used during centerline task execution.

    • Duplicate a setting plan – Duplicate a setting plan to create a copy with all field values carried over, so you can reuse its configuration without re-entering all values.

    • Retire a setting plan – Retire a published setting plan when it is no longer valid for centerline tasks.

    • Create a setting specification – Create a setting specification to define the target values and limits for a setting definition within a setting plan.

    • Duplicate a setting specification – Duplicate an existing setting specification to create an independent copy with all field values carried over, so you can reuse its configuration without re-entering all values.

  • Configure Recommended Actions – Configure Recommended Actions for the Industrial Connected Workforce. Recommended Actions are based on context, rules, and recommendations and can be configured to support additional use cases. You can create rules and recommendations or modify existing ones to meet the specific requirements of your organization.

  • Use – Use the Digital Factory Workspace to manage your Industrial Connected Workforce (ICW) data.

  • Industrial Standards – Use the Industrial Standards application to manage industrial standards in your organization.

    • Standard and task life cycles – A life cycle is the list of states that a work set standard or work set task can go through from creation to closure.

    • Create a work set standard – Create and update a work set standard. You can also copy a published or retired work set standard to use as a template for a new one.

      • Create a copy of a work set standard – Use an existing work set standard as a template to create a new work set standard.

    • Execute a work set task – Run a work set task to complete all sub-activities of the underlying work set standard as part of one guided flow.

    • Publish a work set standard – Create a work set standard, add sub-activities, and request approval to publish it so that line leaders and operators can run it on the shop floor.

    • Standards hub – Use the Industrial Standards Library (Standards hub) to manage standards for the Industrial Connected Workforce (ICW).

    • Scheduling – Scheduling of standards and tasks enables a proactive planning approach in manufacturing.

    • Scheduling calendar – The calendar view provides a visual interface for scheduling manufacturing tasks. It helps operators and line leaders plan, view, and manage task schedules more easily by showing occurrences, overlaps, and exceptions in a familiar calendar format.

    • Create a schedule plan – Create a plan for the scheduled creation of standard tasks.

      • Create a shift-based schedule plan – Create a scheduled plan for standard tasks based on shift configuration of a functional location.

    • Skill-based task management – Use skill-based task management to assign manufacturing tasks only to workers who hold the necessary skills and certifications. This method helps reduce operational risk, supports compliance efforts, and contributes to higher job satisfaction by matching tasks to worker capabilities.

    • Industrial standards and published standards – Industrial standards and published standards are stored in separate back-end tables. See how they relate. Choose the correct version of a standard depending on whether you need a specific version or the latest published one.

  • Industrial Guided Tasks – Use Industrial Guided Tasks to manage Industrial Guided Task standards.

    • Publish an IGT standard – Use Industrial Guided Task (IGT) standards to create and publish custom industrial standards tailored to your industry and operations.

    • Task authoring configuration settings – Some settings configured in the Workspace have their limitations and don’t apply to both workspace and mobile.

    • Add a question bank question – Add a question from the question bank to a section in an IGT standard to reuse an existing question without recreating it.

    • Copy an IGT standard – Copy an Industrial Guided Task (IGT) standard to reuse it as a template, without having to draft the entire standard from the start.

    • Using templates to create standards – You can create templates as a means to implement structured standards. These templates are developed and maintained by Industrial Connected Workforce (ICW) admins and are made accessible to operators through the Standards hub.

    • Create an assessment template category – Set up an assessment template category so that you can build standard templates for that category and use them in the Standards hub.

    • Create an assessment template – Create an assessment template for creating standards from templates in the Digital Factory Workspace.

    • Create a standard from a template – Create a standard by using available templates within your organization. This approach saves time and promotes consistency compared to building a new standard manually.

    • Create an Industrial Guided Task from the Standards hub – Create an Industrial Guided Task (IGT) from an IGT standard.

    • Create an Industrial Guided Task from Recommended Actions – Create an Industrial Guided Task (IGT) based on the Recommended Actions for a deviation.

    • Create an Industrial Guided Task using automation – Set up an automation to create a standard task that is directly related to the Industrial Guided Task (IGT) that triggered the standard task.

    • Create a report on IGT question results – Create a report that shows the answers to IGT questions together with the functional location, equipment, standard, and shift of each task.

    • View shopfloor insights for a manufacturing standard – Access the embedded shopfloor insights dashboard on an IGT standard record to analyze execution performance and identify improvement opportunities.

    • Filter shopfloor insights data – Use filters on the Insights Overview tab to refine shopfloor insights data by functional location, equipment, and time period.

  • Industrial Analytics and Reporting – View and filter the SQDC Analytics dashboards and shopfloor insights to monitor operational performance in the Digital Factory Workspace.

    • Open your SQDC Analytics dashboard from the landing page – Use the My work area action on the Industrial Connected Workforce (ICW) landing page to open the SQDC Analytics Overview dashboard for your assigned functional location.

    • View the SQDC Analytics Overview dashboard – Open the Overview dashboard on a functional location record to review Overall Equipment Effectiveness (OEE), safety incidents, standard task completion, Planned vs. Actual production, and loss analysis.

    • View the SQDC Analytics Delivery dashboard – Open the Delivery dashboard on a functional location record to track IGT and CIL completion, action SLAs, deviations, downtime, breakdowns, waste, and root cause analysis aging.

    • Filter an SQDC Analytics dashboard by period – Use the period selector at the top of the Overview or Delivery dashboard to refresh KPIs and visualizations for a specific shift, day, or production week.

  • Industrial Centerlines – Use Industrial Centerlines to create centerline standards and to confirm equipment settings through centerline tasks.

    • Centerline standards – A centerline standard defines which equipment settings operators confirm, where those settings apply, and which materials they cover. Centerline tasks generated from the standard check each setting against its setting specification.

    • Create a centerline standard – Create a centerline standard to define which equipment settings operators confirm, and for which equipment and materials.

    • Centerline tasks – Centerline tasks appear in a dedicated list view in the Digital Factory Workspace, where authorized users can view, filter, and manage task records generated from centerline standards.

  • Industrial Workflows – Use Industrial Workflows to manage different types of tasks in the Industrial Connected Workforce (ICW).

    • Action Management – Use Industrial Action Management to manage all ad-hoc tasks that don’t fit into any of the standard processes. Document activities like following up on a safety incident or updating an Industrial Guided Task (IGT) standard in response to equipment behavior changes.

    • Create an action – Create an action in the Digital Factory Workspace.

    • Create an action from another task – Create an action from another task in the Digital Factory Workspace.

    • Create a follow-up action – Create a follow-up action from a task in the Digital Factory Workspace.

    • Priority matrix – Use the priority matrix to see how priority is calculated based on impact and urgency.

    • Deviation Management – A deviation is any type of equipment or work anomaly that has an impact on work safety, performance, or quality. It doesn’t necessarily cause a complete outage, but it requires mitigation or resolution. Deviation management is the process of creating, evaluating, resolving, and closing deviations.

    • Create a deviation – Create a deviation in the Digital Factory Workspace.

    • Life cycle – The deviation life cycle is the list of states that a deviation can go through.

    • Categories – This page contains the reference information about the deviation categories and subcategories.

    • Priority matrix – Use the priority matrix to see how priority is calculated based on impact and urgency.

    • Breakdown Management – Breakdown Analysis helps industrial teams investigate and resolve serious equipment failures and process stops. You can either escalate an unresolved deviation or create a breakdown record directly, depending on how the issue is identified. This structured workflow helps timely issue resolution and long-term reliability improvements.

    • Create a breakdown – Create a breakdown record in the Digital Factory Workspace to document a significant equipment failure or process stop. Use this task to capture key details such as duration, impact, and cause, and begin structured investigation and resolution.

    • Escalate a deviation to a breakdown – Convert a deviation into a breakdown when it no longer fits the deviation criteria and requires structured analysis.

    • Initiate a breakdown analysis – Start a breakdown analysis to investigate the root cause of a recurring or complex issue.

    • Root Cause Analysis – Use the Industrial Root Cause Analysis to identify the cause of disruptions and help prevent re-occurrences.

    • Create a root cause analysis – Create and perform a root cause analysis (RCA) for an issue in the Digital Factory Workspace.

    • Priority matrix – With the priority matrix for root cause analysis, you can find the relationships and how the priority is calculated based on impact and urgency.

  • Industrial Data Models – Use the Industrial Data Models to manage data models for the Industrial Connected Workforce (ICW).

    • Operational Equipment Model – Use the Operational Equipment Model to define functional locations and equipment in accordance with the ISA-95 model.

    • Functional location vertical navigation – The functional location view in the Digital Factory Workspace uses a vertical navigation panel and a breadcrumb trail. Use these controls to move between sections of a functional location and between locations in the equipment model.

      • Navigate the equipment model with the breadcrumb trail – Use the breadcrumb trail at the top of the page title to open a different level in the equipment model hierarchy from the current functional location.

      • Open a different functional location – Switch to a functional location that is not on the current breadcrumb trail by opening the list of functional locations within your entitlement scope.

      • Functional location vertical navigation elements – Use these elements to move between sections and locations in the functional location view of the Digital Factory Workspace.

    • Industrial Materials – Use Industrial Materials to manage the materials used for the Industrial Connected Workforce (ICW).

  • Industrial Failure Modes – Use Industrial Failure Modes to manage failure modes in the Industrial Connected Workforce.

    • Create a failure mode from a functional location – Create a failure mode from a functional location in the Digital Factory Workspace to help identify and organize equipment or process issues.

  • Initiate a Sidebar chat – Initiate a Sidebar chat in the Digital Factory Workspace. Sidebar discussion enables operators to collaborate with others when working on deviations, actions, root cause analyses, and standards. For example, if you want to notify the deviation expert that a deviation is fixed and can be closed.

  • ICW Health and Safety Integration – Use the ICW Health and Safety Integration application to manage and resolve safety incidents in your organization.

    • Create a safety incident from an ICW task – Create a safety incident directly from an existing ICW task when the task reveals a safety-related issue.

    • View safety incidents in the Digital Factory Workspace – Access and manage safety incidents from the Digital Factory Workspace list views.

  • Reference – Reference topics provide additional information about Digital Factory Workspace.

  • Industrial Standards – Reference topics that provide additional information about Industrial Standards.

    • Components installed – Several types of components are installed with activation of the Industrial Standards application. This includes tables, user roles, and scheduled jobs.

    • Schedule plan form – The following table describes the field values for the Schedule plan form.

    • Custom schedule plan form – Use this reference to understand the fields available when configuring a custom schedule. This form is also used to configure a schedule for a work set sub-activity.

    • Components installed – Several types of components are installed with the work set standard feature. This includes roles and tables.

    • Work set standard form – The following table describes the field values for the work set standard form.

    • Sub-activity form – The following table describes the field values for the sub-activity form on a work set standard.

  • Industrial Guided Tasks – Reference topics provide additional information about Industrial Guided Tasks.

    • Components installed – Several types of components are installed with activation of the plugin, including tables and user roles.

    • IGT standard form – The following table describes the field values for the Industrial Guided Task standard form.

    • Industrial Guided Task form – The following table describes the field values for the Industrial Guided Task form.

    • Standard automation task form – The following table describes the field values for the standard automation task form.

    • IGT standard and task life cycles – A life cycle is the list of states that an Industrial Guided Task (IGT) standard or task can go through.

    • Industrial Guided Task Result database view – The Industrial Guided Task Result [sn_icw_igt_results] database view combines the question responses of each IGT task with the operational context of the task. This enables you to report on individual question results.

    • Shopfloor insights indicators and visualizations – Reference information for the indicators, charts, and visualizations displayed on the Insights Overview tab for IGT standards.

  • Industrial Analytics and Reporting – Reference information for the indicators and visualizations on the SQDC Analytics and shopfloor insights dashboards.

    • Components installed with Industrial Analytics and Reporting – Several types of components are installed with activation of the Industrial Analytics and Reporting plugin, including dependency tables, intra-day indicators, and plugin dependencies.

    • SQDC Analytics Overview dashboard indicators – Reference information for the indicators and visualizations displayed on the SQDC Analytics Overview dashboard.

    • SQDC Analytics Delivery dashboard indicators – Reference information for the indicators and visualizations displayed on the SQDC Analytics Delivery dashboard.

  • Industrial Centerlines – Reference topics provide additional information about Industrial Centerlines.

    • Centerline standard form – Field descriptions for the centerline standard form.

    • Centerline task form – Field descriptions for the centerline task form, including priority options, assignment, location, and scheduling fields.

  • Action form – The following table describes the field values for the Action form.

  • Deviation form – The following table describes the field values for the Deviation form.

  • Root cause analysis form – The following tables describe the field values for the Root cause analysis form.

  • Breakdown analysis form – The following table describes the fields for the Breakdown analysis form. Most questions require a written response rather than selecting from predefined options.

  • Functional location form – The following table describes the field values for the Functional location form.

  • Operational equipment form – The following table describes the field values for the Operational equipment form.

  • Failure mode form – The following table describes the field values for the Failure mode form.

  • Due date calculation – Use this table to see how the due date for a task is calculated based on its priority.

  • ICW Health and Safety Integration – Reference topics provide additional information about ICW Health and Safety Integration.

    • Safety Incident form – The following table describes the field values for the safety incident form.

    • Components installed with H&S Integration – Components are installed with activation of the application. This includes tables, user roles, and scheduled jobs.

• Industrial Knowledge Management – Industrial Knowledge Management for Industrial Connected Workforce (ICW) enables you to organize and manage your knowledge resources in a single place.

  • Explore – Industrial Knowledge Management for Industrial Connected Workforce (ICW) enables you to organize and manage your knowledge resources in a single place.

  • Use – Industrial Knowledge Management helps you capture, organize, and share specialized industrial information, making it easier for teams to access accurate insights and apply best practices in their work.

  • Create an industrial knowledge article – Create a knowledge article to record and save information related to industrial processes.

  • Reference – Find additional information about Industrial Knowledge Management.

  • Roles – You can assign the Industrial Knowledge Management roles to your users.

  • Industrial knowledge article form – The following table describes the field values for the Industrial knowledge article form.

• Industrial Connected Workforce Mobile Experience – Use Industrial Connected Workforce Mobile Experience to streamline your factory shop floor processes.

  • Explore – The Industrial Connected Workforce Mobile Experience enables shop floor operators to execute tasks, request standards, and access knowledge within their organization through mobile devices.

  • Standards hub – The Industrial Standards Library or Standards hub in the Industrial Connected Workforce Mobile Experience is a collection of published standards and knowledge articles available within your organization.

  • Centerline audit tasks – Use centerline audit tasks in the Industrial Connected Workforce Mobile Experience to measure process parameters against published standards and record results directly from your mobile device.

  • AI Search – Access the AI Search for Industrial Connected Workforce Mobile Experience by using the search bar on the home page. The system interprets queries to return the most relevant results across configured record types, such as standards, tasks, and knowledge articles.

  • Recommended Actions – The Recommended Actions feature in Industrial Connected Workforce Mobile Experience (ICW Mobile) displays suggested actions directly in the Recommendations tab of a task. These suggestions are based on the current context of the task. They provide relevant guidance at the point of need to support you during manufacturing processes.

  • Configure – Configure Industrial Connected Workforce Mobile Experience.

  • Set up the Industrial Connected Workforce Mobile Agent – Setting up the Industrial Connected Workforce mobile application involves configuring the Mobile Agent application, customizing UI actions, and other functionalities to enable task management from your phone or other mobile device.

    • Configure the Now Mobile Agent application – Configure the Now Mobile Agent application and customize it for Industrial Connected Workforce (ICW) users.

    • Connect to data – Connect the Now Mobile Agent application to your Industrial Connected Workforce (ICW) application instance to manage work on your mobile device.

    • Customize UI actions – Make it easier for your end users to get things done faster with the Industrial Connected Workforce (ICW) mobile application by creating custom UI actions.

    • Configure UI actions – Enable or disable the desired UI actions to reduce the load on mobile devices. In some factory areas, the internet connection can be slow or unstable. To keep the app working smoothly, you can set it up to load only the most important information.

  • Use – The Industrial Connected Workforce Mobile Experience app helps operators manage work on the shop floor from their mobile devices. It brings together tasks, deviations, actions, and knowledge in one interface, so operators can stay productive without leaving their work area.

  • Create an Industrial Guided Task – Create an Industrial Guided Task (IGT) with the requested standard to keep processes consistent and compliant across the shop floor.

  • Execute an Industrial Guided Task – Execute an Industrial Guided Task (IGT) with the Industrial Connected Workforce Mobile Experience to keep operations consistent, safe, and aligned with industry standards.

  • Save an Industrial Guided Task while offline – Save the progress of an Industrial Guided Task (IGT) to the outbox while working in offline mode. Changes are preserved and uploaded automatically when connectivity is restored.

  • Create an action – Create an action in Industrial Connected Workforce Mobile Experience to manage all ad-hoc tasks that don’t fit into any of the standard processes.

  • Create an action from another task – Create an action as a child task to another task Industrial Connected Workforce Mobile Experience.

  • Create a follow-up action – Create a follow-up action for a task with the Industrial Connected Workforce Mobile Experience.

  • Create a deviation – Create a deviation in the mobile app to report an issue that deviates from standard operations, such as an equipment malfunction. This way the issue can be tracked, investigated, and resolved.

    • Contextualize an external document – With the AI Enhanced Recommended Actions for Industrial Connected Workforce Mobile Experience, you can contextualize an external document to get an explanation of why the document is relevant to a deviation.

    • Generate an action plan – Generate an action plan to document and track remediation steps for an Industrial Connected Workforce Mobile Experience (ICW Mobile) deviation. Action plans help you organize tasks, assign responsibilities, and monitor progress toward resolution.

  • Escalate a deviation to a breakdown – Escalate a deviation to a breakdown to perform deeper analysis, uncover root causes, and help prevent similar issues in future processes.

  • Create a breakdown – Create a breakdown when the impact of the anomaly increases. For example, when the duration of production impairment increases as the problem remains unresolved.

  • Initiate a breakdown analysis – Use breakdown analysis to investigate the cause of breakdown further.

  • Create a safety incident from a task – Create a safety incident directly from an existing task when you are using the Industrial Connected Workforce Mobile Experience.

  • Report a safety incident from ICW Mobile – Report a safety incident directly from your mobile device when you encounter a safety-related issue on the shop floor.

  • Execute a work set task – Execute the sub-activities of a work set task from a single list in the Industrial Connected Workforce Mobile Experience, without navigating to a related list.

  • View and edit a centerline task – View and edit the details of a centerline audit task before you start it to ensure the correct material and assignment information is set.

  • Execute a centerline task – Execute a centerline audit task with the Industrial Connected Workforce Mobile Experience to measure process parameters against published standards and submit your results from the shop floor.

    • Open setting definition details – View the full specification for a setting definition during centerline audit execution without leaving the audit.

  • Create a deviation from a centerline task – When you submit a centerline audit task with parameters that are outside specified values, a deviation is automatically created for each non-compliant parameter. Issues are tracked immediately, with no manual deviation entry required.

  • Reference – Reference topics provide additional information about Industrial Connected Workforce Mobile Experience.

  • Industrial Guided Task form – The following table describes the field values for the Industrial Guided Task form in Industrial Connected Workforce Mobile Experience.

  • Action form – The following table describes the field values for the Action form in Industrial Connected Workforce Mobile Experience.

  • Deviation form – The following table describes the field values for the Deviation form in Industrial Connected Workforce Mobile Experience.

  • Centerline audit task form – Use this reference to identify the fields on the centerline audit task form in the Industrial Connected Workforce Mobile Experience.

• AI Enhanced Recommended Actions for ICW – The AI Enhanced Recommended Actions for Industrial Connected Workforce (ICW) feature accesses external sources related to a deviation, and contextualizes how the document is relevant to the deviation.

  • Explore – The AI Enhanced Recommended Actions for Industrial Connected Workforce feature accesses external sources related to a deviation, and contextualizes how the document is relevant to the deviation.

  • Configure – Configure AI Enhanced Recommended Actions for ICW to contextualize external sources related to a deviation.

  • Set up AI Enhanced Recommended Actions for Industrial Connected Workforce – Set up AI Enhanced Recommended Actions for ICW so that you can contextualize external sources related to a deviation.

  • Use – After you configure AI Enhanced Recommended Actions for Industrial Connected Workforce, you can use the feature to contextualize external sources related to a deviation and generate an action plan.

  • Contextualize an external document – With the AI Enhanced Recommended Actions for Industrial Connected Workforce, contextualize an external document to get an explanation of why the document is relevant to a deviation.

  • Generate an action plan – Generate an action plan to document and track remediation steps for an Industrial Connected Workforce (ICW) deviation. Action plans help you organize tasks, assign responsibilities, and monitor progress toward resolution.