Set up triggers for the Jira spoke

Set up triggers for the Jira spoke for the required events. The endpoint enables webhooks to connect with your ServiceNow instance.

[Omitted video] Description: Demonstrates setting up triggers for the Jira spoke.

Before you begin

Role required: admin

Configure triggers in ServiceNow instance

Configure endpoint for webhooks in the Jira that support the token authentication.

Before you begin

Role required: flow_designer and connection_admin

Procedure

1. Navigate to All > Process Automation > Workflow Studio.

2. Click the Integrations tab.

3. Toggle and enable the Inbound connections.

4. Locate the Jira Spoke endpoint and click View Details.

   [Omitted image "jira-spk-endpoint.png"] Alt text: Locate the Jira Spoke endpoint.

5. For the Jira External Trigger end point, click Configure.

   [Omitted image "jira-spk-endpoint-conf.png"] Alt text: Configure the endpoint.

6. Select the user who can trigger the endpoint and click Activate.

   [Omitted image "jira-spk-endpoint-activate.png"] Alt text: Activate the endpoint.

7. Copy the generated endpoint URL.

   [Omitted image "jira-spk-endpoint-generated.png"] Alt text: Copy the generated endpoint URL.

Add the endpoint URL in Jira

Add the endpoint URL that is generated in your ServiceNow instance in the Jira Atlassian account to enable webhooks to connect with your ServiceNow instance.

Before you begin

Role required: admin

Procedure

1. Log in to your Jira Atlassian account.

2. Navigate to JIRA SETTINGS > System.

   [Omitted image "jira-spk-webhook.png"] Alt text: Jira system settings.

3. Under Advanced, click WebHooks.

4. Click +Create a WebHook.

5. On the form, fill in the values.

   Field Description Name Name to identify the webhook. URL Paste the generated endpoint URL that was generated after you configured triggers in the ServiceNow instance.

   [Omitted image "jira-spk-add-endpt-url.png"] Alt text: Add the endpoint URL.

6. Select the supported events as per your requirement.

   For the list of the supported events, see the Spoke triggers section.

   [Omitted image "jira-spk-events.png"] Alt text: Select the required events.

7. Click Create.