CMDB CI creator AI agent

Handles the creation of a configuration item (CI). A CI is a representation of some type of infrastructure, application, software, hardware. Those configuration items belong to classes. Examples of CI classes include Windows Server, Data Center, Internet Cable, Apache Application, and Virtual Machine.

Workflow

The agent helps users complete tasks related to CMDB CI creator.

1. Identify the class for creation.

2. Run the CI Creation tool to create the CI.

3. Wrap up the conversation.

<table><thead><tr><th>

Field

</th><th>

Description

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Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

</td></tr><tr><td>

Tools

</td><td>

• Script

Create new record for CI class

Get similar CI Classes

</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

sn_cmdb_editor, snc_internal

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

sn_cmdb_editor

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Create configuration item

</td></tr></tbody> </table>Learn more about Configuration Management Database (CMDB) at Configuration Management Database (CMDB).

Parent Topic:CMDB AI agents