Workday HR approval management AI agent

This AI agent manages Workday HR approvals. It looks up in-progress approval requests and approves or rejects business processes.

Workflow

The agent helps the user review and act on pending approvals in Workday.

1. Ask the user what they want to do and collect the details the action needs, such as the business process or approval request.

2. Look up in-progress approval requests.

3. Approve a business process.

4. Reject a business process.

5. Report the outcome to the user, including details of any error.

<table><thead><tr><th>

Field

</th><th>

Description

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Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

</td></tr><tr><td>

Tools

</td><td>

• Flow Actions

Approve Business Process

Look up In-Progress Approval Requests

Reject Business Process

</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

• pa_power_user

• sn_workday_hr_spke.workday_admin

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

• pa_power_user

• sn_workday_hr_spke.workday_admin

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Not applicable.

</td></tr></tbody> </table>Parent Topic:Workday HR Spoke AI agents

Related topics

Workday HR Spoke

Integration Hub spokes