Gemini Cloud Assist A2A investigation AI agent

This AI agent investigates Google Cloud alerts by driving a Gemini Cloud Assist investigation through Google’s A2A investigation endpoint. It starts an investigation, polls task status, and retrieves the structured investigation result with root-cause hypotheses and next steps.

Workflow

1. Identify what to investigate.

   The agent uses the sys_id of the provided Google Cloud alert to determine what to investigate.

2. Use Gemini Cloud Assist to investigate the alert and gather relevant information.

3. Return the findings, including root-cause hypotheses and recommended actions.

For more information about configuring this AI agent, see Configure observability agents for ServiceNow Otto.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

</td></tr><tr><td>

Tools

</td><td>

• Flow Actions

Get GCA Investigation Result

Get GCA Investigation Status

Start GCA Investigation

</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

evt_mgmt_operator

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

evt_mgmt_operator

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Analyze alert impact agentic workflow

</td></tr></tbody> </table>For more information, see ITOM AIOps.

Parent Topic:IT Operations Management AI agents