ServiceNow AI Platform AI agents

The following AI agents are available for ServiceNow AI Platform.

• AI Analytics Q and A AI agent
  This AI agent answers natural language questions about AI Analytics. It covers KPI definitions, dashboard widgets, source tables, data flows, deflection log states and scenarios, the deflection and metric frameworks, and ServiceNow platform scripts.

• AICT security analyzer AI agent
  This AI agent generates context for a detected AI security event by aggregating asset, prompt, cross-threat, and correlation data. It then computes a confidence score from detection strength, event risk, and authorization signals.

• AICT AI asset description auto-populator AI agent
  This AI agent generates and applies descriptions to AI assets using vendor, model, and manufacturer metadata.

• AICT deactivate dormant asset AI agent
  This AI agent analyzes and retires dormant AI assets by running comprehensive analysis and creating offboarding change requests.

• AICT life cycle task reminder AI agent
  This AI agent sends automated email reminders to task owners for overdue and dormant life cycle tasks on high-priority AI assets.

• AICT outcome ranker AI agent
  This AI agent ranks AI insight outcomes by relevance to each user persona based on their role and responsibilities.

• Approval assistance AI agent
  This AI agent handles all queries related to approval records for the current user.

• Decomposition AI agent
  This AI agent takes resolution steps as input, and then analyzes and breaks down each resolution step into a clear, structured set of smaller, actionable substeps. It then creates records based on user preference. This enables precise execution, improves task clarity, and supports automation and auditability of resolution workflows.

• https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/plat-ai-edit-model-provider-agent-ai-agent.md

• https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/plat-ai-email-action-and-information-ai-agent.md

• https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/plat-ai-email-on-existing-parent-lead-ai-agent.md

• https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/plat-ai-email-to-new-task-creation-ai-agent.md

• Error analysis and remediation AI agent
  This AI agent is helps admins and operators investigate Error Framework error codes, analyze root causes, and execute preconfigured remediation actions.

• Explain SLA AI agent
  This agent explains Service Level Agreement (SLA) details to the user based on the provided task number. It retrieves the matching SLA using timer configurations, along with SLA breakdown details, task SLA information, and an SLA timeline summary.

• Image processor AI agent
  This AI agent lets users upload image attachments and create task records by analyzing them. I

• Issue readiness AI agent
  This AI agent scans the record fields and context of a ticket so it can determine if it is ready for a fulfiller to work on it.

• Issue trend analysis AI agent
  This AI agent analyzes grouped task data from cases, incidents, problems, or other tables to identify recurring issues and root causes.

• Model provider configuration AI agent
  This AI Agent helps administrators understand whether their configured third-party LLM providers use OEM (managed by ServiceNow) or bring-your-own-key integration.

• Next action recommendation AI agent
  This AI agent identifies the optimal steps for resolving tasks by reviewing similar record details, related list record details, relevant knowledge articles, and web search results.

• Prioritize work AI agent
  This AI agent retrieves user-assigned tasks, scoring them by priority using metadata and Service Level Agreement (SLA) data.

• Problems investigation AI agent
  This AI agent specializes in root cause identification, impact assessment, and resolution planning. It analyzes problem details, associated incidents, similar incidents, change requests, and affected configuration items to provide a structured and comprehensive analysis.

• Record field value prediction AI agent
  This AI agent can predict fields for an incoming record.

• Record management AI agent
  This AI agent can fetch, update, create a record, link a knowledge base (KB) article, and copy an attachment to a record with details provided by the user.

• Request status AI agent
  This AI agent answers inquiries about existing tickets that were created by or are currently opened by the logged-in user. It should be triggered only when the user explicitly references an existing ticket (for example, by asking for ticket status, updates, comments, or history).

• https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/plat-va-search-qa-agent-ai-agent.md

• ServiceNow record navigator AI agent
  This AI agent surfaces ServiceNow records as clickable navigation views. It handles retrieval-style queries (“show me open P1 incidents”) and navigation-style commands (“take me to changes assigned to David”).

• Smart documents AI agent
  This Document Management AI agent help users interact with document content by providing summaries, FAQs, and answers to their specific questions. It only works within the ServiceNow Document Viewer.

• Survey analysis AI agent
  This AI agent extracts and validates date ranges from user input, including natural language expressions. It analyzes survey data (such as questions, responses, and triggered records) to extract key metrics, identify trends, and deliver actionable insights for informed decision-making.

• Survey filling data collection AI agent
  This AI agent collects data related to the case, incident, or request and the survey questions raised to collect feedback on it.

• Survey response suggestion AI agent
  This AI agent suggests answers to questions in the survey by using details from case, incident, or request.

• Troubleshooting AI agent
  This AI agent triages an Automated Test Framework (ATF) test failure.

• Update work plan AI agent
  This AI agent receives structured plan data from the orchestrator, constructs a valid JSON payload, and updates the finalized work plan in the database.

• Web automation AI agent
  This AI agent executes automated actions across any web page, enabling form filling, clicking, data extraction, and navigation tasks.

• Web research and recommendation AI agent
  This AI agent resolves issues by analyzing the problem and generating resolution steps using web search tools.

• Work allocator AI Agent
  This AI agent automatically fetches backlog tickets, evaluates agent workloads and performance metrics, and assigns tickets to agents in a way that optimizes distribution and operational efficiency.

• Content Understanding AI agents
  The following AI agents are available for Content Understanding.

• Knowledge Management AI agents
  The following AI agents are available for Knowledge Management.

• MID Server AI agents
  The following AI agents are available for MID Server.

• Notifications AI agents
  The following AI agents are available for Notifications.

• Setup Hub AI agents
  The following AI agents are available for Setup Hub.

Parent Topic:ServiceNow AI agents library