Examples of executing desktop actions using AI agents

These examples explain how to trigger AI Agents that execute automations you designed using desktop actions. The following topics walk you through the end-to-end execution flow so you understand how AI-driven execution works in your desktop environment.

• Example: Use AI agents to process badge-related requests automatically
  As an HR representative, automatically process various badge requests by triggering AI agents that use desktop action tools from the ServiceNow Otto panel.

• Example: Use AI agents to automatically enter data into the shipping management app
  As a shipping coordinator, enter shipping details automatically from Excel to the Shipping Management app by triggering AI agents that use desktop action tools from the ServiceNow Otto panel.

• Trigger an AI agent to execute adaptive path desktop actions
  Trigger an AI agent that uses adaptive desktop actions from the ServiceNow Otto panel. These desktop actions perform tasks on an external website or web application.

• Execute adaptive desktop actions for desktop and web
  Use AI Desktop Actions to automate desktop or web-based tasks. Describe your task to the AI agent, review and approve the execution plan, and monitor real-time progress.

Parent Topic:AI Desktop Actions