Configuration Console overview

The Configuration Console organizes configuration items, tracks setup progress, and offers shortcuts to reduce manual effort.

Configuration Summary page

The Configuration Summary page is the landing page of the Configuration Console. The page has two main areas:

• Setup status

  Displays a tile for each of the three configuration categories with the count of items configured and the total items in that category. From each tile, select Get Started to open the first item in that category.

• Configuration activity

  Displays the configuration changes that have been recorded on this instance. Use the Configured items tab to review individual items that have been marked as configured. Use the Completed batches tab to review changes that have been grouped into completed batched update sets.

Reuse and AI-assisted configuration

The console header offers two shortcuts and the item-by-item workflow. Package a completed configuration for reuse on another instance, or use AI to configure supported items.

• Package and download

  Group completed configuration changes into a batched update set and download it. Reuse the update set to apply the same configuration on another instance without redoing the manual work.

• Configure with AI

  Open ServiceNow Otto to configure supported items with AI assistance. Configure with AI is available for Content Service setup, Groups, and Users.

Configuration Console modules

The Configuration Console modules for Software Asset Management [Configuration Console modules for Software Asset Management] table lists every module that remains after installation, grouped by category. Each row includes a description, a reference link, and the roles required to access the module. To configure a module, select it in the Configuration Console, or enter its name in Search configurations to find it. Configure the settings, and select Mark as configured to update the setup progress on the Configuration Summary page.

<table id=“config-items”><thead><tr><th>

Category

</th><th>

Configuration items

</th><th>

Description

</th><th>

Roles required

</th><th>

Reference

</th></tr></thead><tbody><tr><td rowspan=“6”>

Software foundations

</td><td>

Override customizations

</td><td>

Resolve conflicts between customizations and the default components of Software Asset Management to keep forms, scripts, UI policies, and business rules upgrade-ready.

</td><td>

admin

</td><td>

See Revert Software Asset Management customizations.

</td></tr><tr><td>

Content job progress

</td><td>

Track the first-time run of the content jobs that load the software content library data supporting Software Asset Management features.

</td><td>

cds_client_admin

</td><td>

See Monitoring content job progress.

</td></tr><tr><td>

Content Service setup

</td><td>

Opt in to the Software Asset Management Content Service to share unnormalized software installation data from your organization with ServiceNow® to improve the normalization process.

</td><td>

• sam_admin

• sn_ia_config.ia_user

</td><td>

See Configure Content Service setup using AI.

</td></tr><tr><td>

Properties

</td><td>

Configure the properties that influence how reconciliation, software models, normalization, and publisher-specific rules run. The console groups these properties under Reconciliation, Software model, Normalization, Publisher, and Other.

</td><td rowspan=“2”>

admin

</td><td>

See Software Asset Management properties.

</td></tr><tr><td>

Otto skills

</td><td>

Enable and customize the preconfigured AI skills that automate the Software Asset Management workflows.Note: This module appears only when ServiceNow Otto for Software Asset Management (SAM) is installed.

</td><td>

See Generative AI skills in ServiceNow Otto for Software Asset Management (SAM).

</td></tr><tr><td>

Migrate software installations

</td><td>

Migrate CMDB software installations to the Software Asset Management Software installations [samp_m2m_candidate_install] table.

</td><td>

• sam_admin

• sn_ia_config.ia_user

</td><td>

See Migrate software installations.

</td></tr><tr><td rowspan=“3”>

Governance

</td><td>

Scheduled jobs

</td><td>

View, create, and export the scheduled jobs that automate recurring Software Asset Management processes such as normalization and reconciliation.

</td><td>

system_scheduler_admin

</td><td>

See Configure scheduled jobs in the Configuration Console.

</td></tr><tr><td>

Groups

</td><td>

Create groups and assign users and roles that manage Software Asset Management operations and notifications.

</td><td rowspan=“2”>

admin

</td><td rowspan=“2”>

See Configure groups and users using AI.

</td></tr><tr><td>

Users

</td><td>

Import users and assign roles that establish access and capabilities across Software Asset Management.

</td></tr><tr><td rowspan=“2”>

Data management

</td><td>

SSO

</td><td>

Configure the SSO integration for Software Asset Management.

</td><td rowspan=“2”>

• sam_admin

• sn_ia_config.ia_user

</td><td>

See SSO integration in Configuration Console.

</td></tr><tr><td>

Direct connection

</td><td>

Configure the direct connection integration for Software Asset Management.

</td><td>

See Direct connection integration in Configuration Console.

</td></tr></tbody> </table>Parent Topic:Configuration Console for Software Asset Management

Related topics

Configuration Console for Software Asset Management