DEX Desktop Assistant reference

Reference topics provide additional information about forms and dashboard that you use to configure and administer Desktop Assistant.

• Desktop Assistant usage metrics
  The usage metrics dashboard helps you track device connection status, user login status, application version, and the number of incidents created in the Desktop Assistant application. These metrics help you monitor activity between the application and your ServiceNow instance.

• Components installed with Desktop Assistant
  Several types of components are installed with activation of the Desktop Assistant [sn_dex_desktop] plugin, including user roles and tables.

• Application Registries form
  The Application Registries form presents elaborate data on the form’s fields and their corresponding descriptions.

• API parameters to configure Desktop Assistant notifications
  sendDANotification() method parameters in the DesktopAppNotificationUtils script include for configuring Desktop Assistant notifications.

• Examples of Desktop Assistant notifications using DesktopAppNotificationUtils
  Examples showing the sendDANotification() method of DesktopAppNotificationUtils used to send a Major Incident Management (MIM) alert and a Proactive Engagement (PE) notification.

• Variables to customize a theme for Desktop Assistant
  You can modify specific CSS variables to customize themes for Desktop Assistant.

• Resolve Desktop Assistant screen loading issue

Parent Topic:Digital End-User Experience reference