Additional roles for SOW admin

You can add various user roles to Service Operations Workspace (SOW) Admin role to perform SOW configurations.

<table id=“table_qkn_j4g_1cc”><thead><tr><th>

Role

</th><th>

Description

</th><th>

Inherited roles

</th></tr></thead><tbody><tr><td>

sn_admin_center.read_only

</td><td>

Provides configuration access to the adoption blueprint section of the Overview and Learning page in SOW Admin Center.

</td><td>

None

</td></tr><tr><td>

script_include_admin

</td><td>

Provides configuration access to the following sections of the Landing Page in SOW Admin Center:- Greetings - Tier1 - Upcoming tasks - Tier2 - Upcoming tasks

</td><td>

teamdev_code_reviewer

</td></tr><tr><td>

ui_builder_admin

</td><td>

Provides configuration access to the following pages in SOW Admin Center:- List configurations - Collapsed lists section in the landing page - UX App Route section in the Contextual side panel configurations page - Set display count to improve list loading section in the SOW Properties page - Overview - tab visibility for tier 1 agents - Toggle button in the Incident record page - Overview tab section in the Problem record page - Overview tab section in the Change record page

</td><td>

</td></tr><tr><td>

personalize

</td><td>

Provides configuration access to following sections of the incident record page in SOW Admin Center:- Overview - Summary - Overview - Impact - Overview - Cause - Overview - Resolution - Details - Record - Details - New Record

</td><td>

</td></tr><tr><td>

form_admin

</td><td>

Provides configuration access to following pages in SOW Admin Center:- Overview - Summary section in the Incident record page - Overview - Impact section in the Incident record page - Overview - Cause section in the Incident record page - Overview - Resolution section in the Incident record page - List configurations - List view configurations in the Landing page

</td><td>

</td></tr><tr><td>

personalize_form

</td><td>

Provides configuration access to the following pages in SOW Admin Center:- Section fields in the Problem record page - Details tab in the Problem record page - Details tab in the Problem task record page - Section fields in the Change record page - Details tab in the Change record page - Details tab in the Change task record page - List configurations - List view configurations in the Landing page

</td><td>

</td></tr><tr><td>

dashboard_admin

</td><td>

Provides configuration access to the following sections of the Landing page in the SOW Admin Center:- Tier1 - Donut configurations - Tier2 - Donut configurations

</td><td>

</td></tr><tr><td>

evam_admin

</td><td>

Provides configuration access to the following sections of the Landing page in the SOW Admin Center:- Tier1 - Announcements - Tier2 - Announcements

</td><td>

</td></tr><tr><td>

user_criteria_admin or user_admin

</td><td>

Provides configuration access to the Overview - tab visibility for tier 1 agents - Configure button section of the Incident record page in SOW Admin Center.

</td><td>

</td></tr><tr><td>

sn_templated_snip.template_snippet_writer

</td><td>

Provides configuration access to the Response templates section of the Incident record page in SOW Admin Center.

</td><td>

</td></tr><tr><td>

Incident Manager [incident_manager]

(Existing role with added responsibilities)

</td><td>

• Manages incident properties and major incident trigger rules.

• Can create and edit Communication Plan Definitions.

</td><td>

itil

</td></tr><tr><td>

problem_manager

</td><td>

Responsible for the overall Problem Management process and can configure Problem Management settings in the SOW Admin Center. Also, act as a problem coordinator.

</td><td>

problem_coordinator

</td></tr><tr><td>

change_manager

</td><td>

Provides access to configurations related to Change Management in SOW Admin Center.

</td><td>

• sn_sttrm_attribute_read

• sn_sttrm_condition_read

• sn_chg_soc.change_soc_admin

• personalize_decision_table_input

• sn_sow_admin.sow_admin_center_user

• itil

</td></tr></tbody> </table>Parent Topic:Service Operations Workspace for ITSM reference

Related topics

{Terminology in Service Operations Workspace for ITSM}[]

{Version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace ITOM}[]

{Service Operations Workspace for ITSM data model}[]

{Components installed with Service Operations Workspace ITSM Applications}[]