Outbound Request

Initiate outbound requests to manage service orders by interacting with external Service Order Management (SOM) to facilitate end-to-end order fulfillment. This process requires specific roles and is enabled via bi-directional REST API integration with Order Management for Sales and Service API Core.

Overview of the Outbound Request table

The Sales and Service Core API (com.sn_tmt_core) plugin is required to use the Outbound Request table (sn_tmt_core_outbound_request).

As a provider, you can initiate an outbound request to manage service orders by interacting with external systems such as Service Order Management (SOM). This process supports the end-to-end order fulfillment life cycle, enabling seamless coordination between internal and external platforms.

Fields on the Outbound Request Table

<table id=“table_f3d_3tv_1fc”><thead><tr><th>

Field

</th><th>

Description

</th><th>

Type

</th></tr></thead><tbody><tr><td>

Request ID

</td><td>

Outbound request ID that is generated by the Order Management for Telecommunications, Media, and Technology application.

</td><td>

String

</td></tr><tr><td>

State

</td><td>

State of the outbound request.

</td><td>

String (choices):- Not applicable: Created, but not in use yet - Fulfilled: The service order fulfillment is completed - Pending error: The service order has encountered an error and is waiting for a resolution - Failed: The record is discarded and not in use

</td></tr><tr><td>

Table name

</td><td>

Name of the table that is referenced in the source record.

</td><td>

Table

</td></tr><tr><td>

Number

</td><td>

Unique number generated for each record.strict_read_only field

</td><td>

String: auto generated

</td></tr><tr><td>

Source record

</td><td>

Reference field values from different tables.

</td><td>

Document ID

</td></tr></tbody> </table>## Security roles

Role Access sn_tmt_core.outbound_request_write Create, read, update, delete, report_view, and report_on sn_tmt_core.outbound_request_read report_view, report_on, and read

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