Application specific roles
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Application specific roles
Applications you install on your instance may include additional roles. Follow the links in this section to see roles installed along with applications.
<table id=“table_v41_hxt_bzb” class=“custom-rows”><thead><tr><th class=“filter”>
Workflow
</th><th class=“filter”>
Product
</th><th>
Roles Documentation Links
</th></tr></thead><tbody><tr><td>
Customer Service Management
</td><td>
Customer Access Management
</td><td>
Roles installed with customer access management
</td></tr><tr><td>
Customer Service Management
</td><td>
Customer Service Management
</td><td>
Roles installed with Customer Service Management
</td></tr><tr><td>
Customer Service Management
</td><td>
Major Issue Management
</td><td>
Components installed with Major Issue Management
</td></tr><tr><td>
Customer Service Management
</td><td>
OpenFrame
</td><td>
Components installed with OpenFrame
</td></tr><tr><td>
Customer Service Management
</td><td>
Public Sector Digital Services
</td><td>
</td></tr><tr><td>
Customer Service Management
</td><td>
Special Handling Notes
</td><td>
Components installed with Special Handling Notes
</td></tr><tr><td>
Customer Service Management
</td><td>
Targeted Communications
</td><td>
Components installed with Targeted Communications
</td></tr><tr><td>
Employee Service Management
</td><td>
Case and Knowledge Management
</td><td>
Components installed with Case and Knowledge Management
</td></tr><tr><td>
Employee Service Management
</td><td>
HR Service Delivery
</td><td>
</td></tr><tr><td>
Employee Service Management
</td><td>
HR Service Delivery
</td><td>
Reference for Document Templates
</td></tr><tr><td>
Employee Service Management
</td><td>
HR Service Delivery
</td><td>
v
</td></tr><tr><td>
Employee Service Management
</td><td>
Journey Designer
</td><td>
</td></tr><tr><td>
Employee Service Management
</td><td>
Journey Designer
</td><td>
Components installed with Journey Accelerator
</td></tr><tr><td>
Employee Service Management
</td><td>
Manager Hub
</td><td>
Components installed with Manager Hub
</td></tr><tr><td>
Employee Service Management
</td><td>
Workplace Case Management
</td><td>
Components installed with Workplace Case Management
</td></tr><tr><td>
Employee Service Management
</td><td>
Workplace Service Delivery
</td><td>
Components installed with Workplace Calendar Synchronization
</td></tr><tr><td>
Employee Service Management
</td><td>
Workplace Service Delivery
</td><td>
Components installed with Workplace Case Management
</td></tr><tr><td>
Employee Service Management
</td><td>
Workplace Service Delivery
</td><td>
Components installed with Workplace Core
</td></tr><tr><td>
Employee Service Management
</td><td>
Workplace Service Delivery
</td><td>
Components installed with Workplace Move Management
</td></tr><tr><td>
Employee Service Management
</td><td>
Workplace Service Delivery
</td><td>
Components installed with Workplace Reservations for Microsoft Outlook Add-in
</td></tr><tr><td>
Employee Service Management
</td><td>
Workplace Service Delivery
</td><td>
Components installed with Workplace Reservation Management
</td></tr><tr><td>
Employee Service Management
</td><td>
Workplace Service Delivery
</td><td>
Components installed with Workplace Space Management
</td></tr><tr><td>
Employee Service Management
</td><td>
Workplace Service Delivery
</td><td>
Components installed with Workplace Space Mapping
</td></tr><tr><td>
Employee Service Management
</td><td>
Workplace Service Delivery
</td><td>
Components installed with Workplace Visitor Management
</td></tr><tr><td>
Employee Service Management
</td><td>
Vendor Management Workspace
</td><td>
</td></tr><tr><td>
Environmental, Social, and Governance Management
</td><td>
Environmental, Social, and Governance Management
</td><td>
Components installed with Operational Sustainability Management (formerly ESG Management)
</td></tr><tr><td>
Governance, Risk, and Compliance
</td><td>
Audit Management
</td><td>
Components installed with Audit Management
</td></tr><tr><td>
Governance, Risk, and Compliance
</td><td>
GRC: Metrics
</td><td>
Components installed with the GRC: Metrics application
</td></tr><tr><td>
Governance, Risk, and Compliance
</td><td>
Operational Resilience
</td><td>
</td></tr><tr><td>
Governance, Risk, and Compliance
</td><td>
Privacy Management
</td><td>
Roles installed with Privacy Management
</td></tr><tr><td>
Governance, Risk, and Compliance
</td><td>
Risk Management
</td><td>
Components installed with Risk Management
</td></tr><tr><td>
Healthcare and Life Sciences
</td><td>
Healthcare and Life Sciences Service Management Core
</td><td>
Components installed with Healthcare and Life Sciences Service Management Core
</td></tr><tr><td>
Healthcare and Life Sciences
</td><td>
Patient Support Services
</td><td>
Components installed with Patient Support Services
</td></tr><tr><td>
Healthcare and Life Sciences
</td><td>
Pre-Visit Management
</td><td>
Components installed with Pre-Visit Management
</td></tr><tr><td>
IT Asset Management
</td><td>
Model Management
</td><td>
Installed with Model Management
</td></tr><tr><td>
IT Asset Management
</td><td>
Product Catalog
</td><td>
Roles installed with Product Catalog
</td></tr><tr><td>
IT Operations Management
</td><td>
Automation Discovery
</td><td>
Components installed with Automation Discovery
</td></tr><tr><td>
IT Operations Management
</td><td>
Event Management
</td><td>
Components installed with Event Management
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Advanced Work Assignment
</td><td>
Components installed with Advanced Work Assignment
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
AI Search
</td><td>
Components installed with AI Search
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Application Portfolio Management
</td><td>
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Automation Center
</td><td>
Components installed with Automation Center
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Client Software Distribution 2.0
</td><td>
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Conversational Analytics
</td><td>
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Document Intelligence
</td><td>
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Interaction Management
</td><td>
Components installed with Interaction Management
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Live Feed
</td><td>
User roles installed with Live Feed
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Notify
</td><td>
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Orchestration (Legacy)
</td><td>
Installed with Orchestration ROI
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Build Workflows
</td><td>
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Build Workflows
</td><td>
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Build Workflows
</td><td>
User access to Workflow Studio flows
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Build Workflows
</td><td>
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Service Bridge
</td><td>
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
Service Bridge
</td><td>
</td></tr><tr><td>
ServiceNow AI Platform capabilities
</td><td>
State Model
</td><td>
</td></tr><tr><td>
Platform Analytics
</td><td>
Automation Discovery
</td><td>
Components installed with Automation Discovery
</td></tr><tr><td>
Platform Analytics
</td><td>
Performance Analytics
</td><td>
</td></tr><tr><td>
Platform Analytics
</td><td>
Process Mining
</td><td>
Components installed with Process Mining
</td></tr><tr><td>
Platform Analytics
</td><td>
Reporting
</td><td>
</td></tr><tr><td>
Platform Analytics
</td><td>
Usage Insights
</td><td>
Roles installed with Usage Insights
</td></tr><tr><td>
IT Service Management
</td><td>
Asset Management
</td><td>
</td></tr><tr><td>
IT Service Management
</td><td>
Change Management
</td><td>
Components installed with ITSM Roles - Change Management
</td></tr><tr><td>
IT Service Management
</td><td>
Continual Improvement Management
</td><td>
Continual Improvement Management roles
</td></tr><tr><td>
IT Service Management
</td><td>
Contract Management
</td><td>
User roles installed with Contract Management
</td></tr><tr><td>
IT Service Management
</td><td>
Digital Portfolio Management
</td><td>
Roles for Digital Portfolio Management
</td></tr><tr><td>
IT Service Management
</td><td>
Employee Center
</td><td>
</td></tr><tr><td>
IT Service Management
</td><td>
Expense Line
</td><td>
Components installed with Expense Line
</td></tr><tr><td>
IT Service Management
</td><td>
Facilities Move Management
</td><td>
</td></tr><tr><td>
IT Service Management
</td><td>
Facilities Service Management
</td><td>
</td></tr><tr><td>
IT Service Management
</td><td>
Incident Management
</td><td>
Components installed with ITSM Roles — Incident Management
</td></tr><tr><td>
IT Service Management
</td><td>
ITSM Predictive Intelligence Workbench
</td><td>
</td></tr><tr><td>
IT Service Management
</td><td>
Knowledge Management
</td><td>
</td></tr><tr><td>
IT Service Management
</td><td>
Performance Analytics
</td><td>
</td></tr><tr><td>
IT Service Management
</td><td>
Planned Maintenance
</td><td>
Installed with SM Planned Maintenance
</td></tr><tr><td>
IT Service Management
</td><td>
Problem Management
</td><td>
Components installed with Problem Management
</td></tr><tr><td>
IT Service Management
</td><td>
Procurement
</td><td>
User roles installed with Procurement
</td></tr><tr><td>
IT Service Management
</td><td>
Request Management
</td><td>
Request ITSM Roles - Request Management
</td></tr><tr><td>
IT Service Management
</td><td>
Service Builder
</td><td>
Roles installed with Service Builder
</td></tr><tr><td>
IT Service Management
</td><td>
Service Operations Workspace
</td><td>
Components installed with Service Operations Workspace ITSM Applications
</td></tr><tr><td>
IT Service Management
</td><td>
Service Operations Workspace
</td><td>
Components installed with Agent Client Collector for Investigation
</td></tr><tr><td>
IT Service Management
</td><td>
Service Operations Workspace
</td><td>
Components installed with Microsoft Endpoint Configuration Manager for Investigation
</td></tr><tr><td>
IT Service Management
</td><td>
Service Operations Workspace
</td><td>
Components installed with Remedial Actions Framework
</td></tr><tr><td>
IT Service Management
</td><td>
Service Operations Workspace
</td><td>
Components installed with Metrics and CI Actions Framework
</td></tr><tr><td>
IT Service Management
</td><td>
Service Level Management
</td><td>
Installed with Service Level Management
</td></tr><tr><td>
IT Service Management
</td><td>
Service Management Core
</td><td>
Installed with Service Management Core
</td></tr><tr><td>
IT Service Management
</td><td>
Service Portfolio Management
</td><td>
</td></tr><tr><td>
IT Service Management
</td><td>
Vendor Management Workspace
</td><td>
</td></tr><tr><td>
IT Service Management
</td><td>
Walk-up Experience
</td><td>
Components installed with Walk-up Experience
</td></tr><tr><td>
IT Service Management
</td><td>
Workforce Optimization
</td><td>
Components installed with Process Mining
</td></tr><tr><td>
Security Operations
</td><td>
Security Incident Response
</td><td>
Components installed with Security Incident Response
</td></tr><tr><td>
Security Operations
</td><td>
Threat Intelligence Sharing
</td><td>
</td></tr><tr><td>
Security Operations
</td><td>
Vulnerability Response
</td><td>
Components installed with Vulnerability Response
</td></tr><tr><td>
Strategic Portfolio Management
</td><td>
Data Separation
</td><td>
</td></tr><tr><td>
Strategic Portfolio Management
</td><td>
Enterprise Release Management
</td><td>
</td></tr><tr><td>
Strategic Portfolio Management
</td><td>
Field Service Management
</td><td>
Components installed with Field Service Management
</td></tr><tr><td>
Strategic Portfolio Management
</td><td>
Field Service Management
</td><td>
Field Service with Service Locations Support components
</td></tr><tr><td>
Strategic Portfolio Management
</td><td>
Financial Management
</td><td>
</td></tr><tr><td>
Strategic Portfolio Management
</td><td>
Investment Funding
</td><td>
Components installed with Investment Funding
</td></tr><tr><td>
Strategic Portfolio Management
</td><td>
Project Portfolio Management
</td><td>
Components installed with Project Portfolio Management (PPM) Standard
</td></tr><tr><td>
Strategic Portfolio Management
</td><td>
Scrum Programs
</td><td>
Components installed with Scrum Programs
</td></tr><tr><td>
Strategic Portfolio Management
</td><td>
Teamspaces
</td><td>
</td></tr></tbody> </table>Parent Topic:Base system roles
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