Provisioning user using Basic Authentication

Configuring SCIM automatically provisions and de-provisions users and groups to ServiceNow by using the providers’ provisioning service with Basic Authentication.

Before you begin

Role required: scim_admin

Warning: Grant this role carefully. The scim_admin role is equivalent to giving the user the admin role, where the scmin_admin can add or update Personally Identifiable Information (PII).

You must activate the SCIM plugin.

Procedure

1. Navigate to All > System Web Services > REST API Access Policies to check the details on the REST API Access Policies.

2. In the API Access Policy page, click the SCIM API Policy record.

3. Verify the SCIM API Basic Auth record is available in the Authentication Profiles sections.

4. Select Basic Auth as the Type.

5. Create the required configurations at the provider's end.

6. Test the connection to ensure that the provider can connect to ServiceNow.

   Note: If the connection fails, ensure that your ServiceNow account has admin permissions and try again.