SCIM Troubleshooting

Common error scenarios integrating with SCIM.

Invalid Rest API URL

Action: Enter valid API URL. Would be able to cross check the REST API URL in the REST API Explorer.

No Redirect URL is set in ServiceNow instance

Action: Enter valid Redirect URL for SCIM OAuth entity in ServiceNow. Enter redirect URL while configure OAuth entity in ServiceNow.

When Redirect URL is different than the request

Action: ‘redirect_url’ provided in ‘Authorization Endpoint’ should be same as the OAuth entity configured in ServiceNow.

Note:

This error occurs when there is a mismatch between Azure ‘Authorization Endpoint’ and ServiceNow ‘Redirect URL’

When an invalid client secret is passed

Action: Value entered in ‘Client Secret’ should be same as the OAuth entity configured in ServiceNow.

When an invalid ‘ClientId’ passed in Azure ‘Authorization EndPoint’

Action: Value entered for ‘client_id’ parameter in ‘Authorization Endpoint’ has to be same as OAuth entity configured in ServiceNow.