Configure a detailed content block

A detailed content block displays the content of an existing document, such as an incident, knowledge article, or service management request. The document type determines the page that a list of documents points to.

Before you begin

Role required: content_admin or admin

About this task

The block works with content types in the Default detail page field. For more information, see Configure a content type.

If you plan to use a script to find a document, configure the form to add the Script field if it is not displayed.

Procedure

1. Navigate to All > Content Management > Configuration > Page Detail Settings.

2. Click New.

3. Complete the Detailed Content form.

<table id=“table_jp3_mdc_gr”><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Type a unique name for the Detailed Content block.

</td></tr><tr><td>

Category

</td><td>

Select a category to provide organization for the detailed content block. If the block Type is Show the page’s current document, the category displays content from any link of the same type.

</td></tr><tr><td>

Frame

</td><td>

Select a border styling for the detailed content block. For more information, see Format a frame.

</td></tr><tr><td>

Model Document

</td><td>

Select the document to display by default.

</td></tr><tr><td>

Active

</td><td>

Select this check box to make the block available for use.

</td></tr><tr><td>

Type

</td><td>

Select the behavior for the block.- Show a Specific Document: Displays the Model Document. - Show the page’s current document: Displays the currently selected document. - Use a script to find a document: Uses the Script field to select a particular document.

</td></tr><tr><td>

Conditional

</td><td>

Select the check box and enter any scripted conditions to be applied. Selecting this check box adds a Condition script field and Logged on check box to the form.

</td></tr><tr><td>

Script

</td><td>

Enter a script to find an appropriate document if the Type is set to Use a script to find a document. Set the Return to the GlideRecord of the desired document.

</td></tr></tbody> </table>4. Click Submit.

Parent Topic:Types of content blocks

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Content blocks

Configure a content block