Problem resolved (advanced)

This advanced example demonstrates a table notification that generates an automatic message on Live Feed whenever a problem is closed.

It also adds a message about the assigned user and posts the message from the assignment group profile instead of the problem record.

• Table: Problem [problem]

• Active: Select the check box.

• Update: Select the check box.

• Post to Live Feed: Select the check box.

• Conditions: [Problem State] [is] [Closed/Resolved]

• Description: Problem Resolved

• Message:

  Problem ${number} - ${short_description} has been resolved. ${fixedByMsg}

• Before script:

  //cancel if we didn't just change the problem state if ( !changedFields. contains ( "problem_state" ) )
  answer  = false ;
  
   //if we have an assigned_to value add a comment about who it was //create a new variable fixedByMsg that we can access from the message
  fixedByMsg  = "" ; if ( !current. assigned_to. nil ( ) )
  fixedByMsg  = " Thank you " + current. assigned_to. getDisplayValue ( ) ;
  
   //make the message appear to come from the assignment group if we have one if ( !current. assignment_group. nil ( ) )
  profileSource  = current. assignment_group. getRefRecord ( ) ; //need GlideRecord object

Parent Topic:Live Feed table notification examples

Related topics

Live Feed table notifications