Each row maps a canonical term to its known synonyms — including abbreviations, common misspellings, and spelling variants (US/British). Synonyms are separated by vertical bars (‘|’).
Usage: When a user query contains any synonym, treat it as equivalent to the canonical term. Prefer the canonical term in the generated AI overview response.
Canonical Term
Synonyms
accessibility
vpat | conformance
accordion
accordian
account 360
account360
activate
enable
advanced work assignment
awa
agent workspace for hr case management
agent workspace for hr | hr agent workspace
agile development 2.0
agile dev | agile | agile 2.0
ai search
ais
ai search assistant
aisa
analyze and optimize business processes
platform analytics
antivirus scanning
servicenow antivirus program
api
aip
app engine studio
aes
application administration
scoped administration | application admin | scoped admin
application vulnerability response
application vulnerability management | vulnerability remediation
auto populate
autopopulate
automated test framework
atf
automatically convert your it records to ot devices
burrito
awa for csm
advanced work assignment for csm
business
bussiness
business location service portal
bslp
business service map
bsm | bsm map
capabilities map
cap map
catagorize
catagorise
catalog
catalogue
change advisory board
cab
change task
ctask
classic dashboard
old dashboard
classic workflow
workflow studio
cloud cost management
cloud Insights
cloud insights
cloud cost
cloud provisioning and governance
cpg
cloud services catalog
csc
cmdb
cmbd
coaching with learning
coaching | training
collaborative work management
cwm
color
colour
common service data model
csdm
configuration compliance
sca | vulnerability response | cwe | nvd
configuration item
ci
configuration management database
cmdb
configure servicenow ai platform core features
now platform core | core platform
continual improvement management
cim | continual service improvement | csi
copy
clone | duplicate
csm configurable workspace
configurable workspace | csm workspace
customer data
customer data management | customer data models | organization data management
customer data models for b2b2c
b2b2c | b2b | b2c
customer life cycle
account lifecycle | account life cycle
customer lifecycle operations
clo
customer relationships
account relationships | contact relationships
customer service case types
onboarding case type | complaint case type
customer service management
customer support | csm | csm
customize
customise | modify | tailor
data loss prevention incident response
dlp | dlp incidents | dlp workspace | dlp ir
data source
datasource
data visualization
report
decision designer
decision builder | decisions
decision trees
guided flow
delegated development
citizen development | citizen developer
delete ci
ci deletion
demand management
demands
developer instance
employee instance
developer support
dev support
devops change velocity
dcv
digital product release
dpr
digital product release policy
data collectors | dpr policies | dpr policy
discovery
disco
document management
dms | document collaboration
dynamic related records
drr
e-signature
e-sig
employee onboarding
enterprise onboarding
enterprise agile planning
eap
enterprise architecture
application portfolio management | apm
entity configuration
entity mapping
environmental social governance
esg
erp customization mining
erp-cm
erp system
erp canvas | erp
exploring application manager
find entitlement | find license | locate entitlement | locate license
external business locations
internal business locations | business location 360
favorite
favourite
financial management - legacy
financial modelling | financial charging | ledger
financial services customer lifecycle operations
clo
financial services deposit operations
cash management
financial services operations
fso
flow designer
flows
fso card
credit management
general guideline
best practice
generative ai controller
gaic
getproperty
get property | gs.getproperty
gliderecord
glide record | gliderecord api
gliderecord - deleterecord()
delete gliderecord | gliderecord delete
gliderecord get
getgliderecord
glideuser - getemail()
glide.email.user
global search
globalsearch
grc risk management
risk assessments
growth experiences
egd core | employee growth and development
gs.getrefrecord
getrefrecord
gs.hasrole
hasrole
guided decisions
decision tree
hardware asset management
ham
health and safety incident management
injury and illness
health screening
covid
healthcare and life sciences
digital health platform | medical care | health care | hcls
hotfix
hot fix
indicator
kpi
infrastructure monitoring
service monitoring
innovation management
idea manager
install base related parties
related party configurations | related parties
installed products
install base characteristics | sold products
instance data replication
idr
instance observer
io
instance security center
pci compliance | pci
instance theme
css theme | ui theme
integration hub
integrationhub | integrationshub
inventory management
transfer order lines
investment funding
allocate funds | allocate funds
isc
ssc
it asset management
asset management | it asset | itam
it business management
business management | business services | itbm
it operations management
itom
it service management
itsm
itom health
system health
journey accelerator
onboarding
know your customer
kyc
knowledge base
knowledgebase
knowledge management
km
knowledge management service portal
knowledge v3
lead to cash
configure price quote | lead-to-cash | cpq
learning enhanced automation playbook
leap
learning path
training
legal service delivery
legal service management | lsd
life cycle
lifecycle
lifecycle events
events lifecycle
major issue management
major case | parent case | child case | mim
major security incident management
msim | msim integration
managed service
msp
manager hub
manager library
metricbase
metric base
mid server
midserver
monitor instance
instance monitoring
multi-day
multiday | multi day
natural language
nlp
natural language understanding
nlu
network inventory
tni
now assist
nowassist
now assist for csm
now assist for customer service | now assist for customer service management
now assist for hr service delivery
now assist hrsd | now assist hr
now assist in ai search
now assist for search
omnichannel callback
omni-channel callback | omni channel callback
on call
oncall
on-call schedule
on call schedule
openai
open ai
optimization
optimisation
optimize
optimise
orchestration
orc
out of band release
release readiness
out of the box
ootb
outsourced customer service
osp
password reset
credential stores | password change
patch
platform version | hot fix | platform release
performance analytics content pack
pa content pack
performance analytics widget
pa widget
playbooks for customer service management
case playbook for product support | playbooks for portals | playbooks for csm | csm playbooks
policy management
regulations
proactive service experience workflows
psew
problem management
prb
process optimization
process mining
procurement specialist
sourcing manager
project portfolio management
ppm
public sector
agency | government
requested item
ritm
resources for enhancing your app
aes resources
risk management
risk and control | risk assessment | risk category
robot
bot
robotic process
bot process
robotic process automation
rpa
root cause analysis
corrective action | rca
sales and order management
lead to cash | lead-to-cash
scaled agile framework
essential safe | portfolio safe | safe
script include
scriptinclude
search
zing
security incident response
secops incident | sir | si
security incident response integrations
security integration | sir integrations
security incident response workspace
sir workspace
security operations manager
security contact
sensitive information
sensitive content
service bridge legacy
servicebridge
service catalog
sc
service level management
sla | slm
service operations workspace for itsm
service operation workspace | sow
servicenow for microsoft outlook
microsoft outlook | outlook
servicenow for microsoft teams
microsoft teams | microsoft 365 | ms365
servicenow llm
now llm | gen ai | nowllm
servicenow security center
ssc
shopping hub
shoppinghub
skills management
skills matrix | skills
software asset management
license management | software license | sam
sold product
sp
source-to-pay workspace
supplier manager workspace
sourcing and procurement operations
psm | spo | pom
special handling notes
shn
state progression for change models
change lifecycle | change life cycle
strategic portfolio management
business management | business services | spm
subscription based notifications
notification channels
suggested actions
next best actions
supplier news
news integration
support for developers
vibe coding
swimlane
swim lane
system localization
language plugin | language pack
table relationships
table schema map | database map
targeted communications
recipient lists | publications
team development
team dev
telecommunications
telco
text search
zing
ticket
tkt
time card management
time sheet portal | time sheet
time zone
timezone
tinymce editor
tiny mce | tinymce
tuneup
tune up
ui builder
uib
ui components
button
ui15
ui 15
update set
updateset
user experience analytics
appsee
using the planning attributes
strategic planning roles | roles in strategic planning | roles in strategic planning workspace
virtual agent
va
virtual and live agent
virtual chat | live agent chat | chat feature
visual studio code
vs code
web
ws security
web services
aggregate web service
workflow
work flow
workforce optimization
wfo
workplace service delivery
wsd
workspace
worksapce