THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Virtual Agent / concept
Walk through the design of an example Virtual Agent topic that enables users to view incidents they submitted. The example highlights the design controls that you can use to build the conversation flow.
Workflow Studio / task
Delete a subflow's flow history entry from the flow history list.
HR Service Delivery / task
Enable push todos flow to push existing todos to HR Service Delivery Integration with SuccessFactors.
Now Assist in Virtual Agent / concept
View assistant activity, highlighting conversation volumes, channel distribution, and conversation outcomes.
Smart Assessment Engine / task
Use a script to execute the Trigger Smart Assessment flow action to generate Smart Assessment Engine assessments and assign them to the assessors.
Integration Hub / task
Create a flow in Workflow Studio using the Utility Actions spoke actions to create two files; one for incident records and other for user records, and zip these two files.
Application development / concept
The next step in designing an application is to build logic. Logic includes form logic (what people can and cannot see/use on a form) and business logic (rules that govern what happens to data when it is entered).
Workflow Studio / task
Create a sample flow with a trigger and base system actions that requires an approval.
Workflow Studio / concept
Workflow Studio is the default ServiceNow AI Platform process automation builder used to create actions. Workflow Studio replaces the Workflow Editor.
Performance Analytics / concept
For each KPI Composer artifact in your project, you can generate a task to create an equivalent Performance Analytics element. All tasks are created with one action.
Performance Analytics / task
The Homepage migration status table enables you to address homepage retirement and conversion. Run a scheduled workflow to populate the homepage migration status table with information about the homepages on your instance.
Product Support for Technology / reference
The Proactive Service Experience Workflows plugin activates several related plugins if they aren’t already active.
Customer service management / concept
Customer service cases in the Resolved state can be closed automatically if customers don’t act.
Customer service management / concept
Create your email-related business processes using Inbound Email Flows. After you receive an email on a specified support email address, you can define rules to create cases and assign the cases to specific teams.
Workflow Studio / concept
Apply one or more actions to each record in a list of records.
Build workflows / concept
Transform manual tasks and mundane work into digital workflows. Modernize legacy processes with automation. Enable app development at all levels — no-code, low-code, and pro-code — from one platform.
Security Incident Response / task
Copy and customize the SI to MSI promotion flows to control how File Explorer and chat channels are configured when a Security incident is promoted to a Major Security Incident.
Event Management / task
You can create a subflow according to your requirements. For example, you can resolve alerts, notify teams, or run remediation actions.
Integration Hub / task
Send Docusign on-demand signing requests using information in your ServiceNow instance by creating flows in Flow Designer.
Integrate applications / task
Set up a flow that responds to an event-driven external trigger from a third-party system and executes.
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