The homepage shows the few workflows worth leading with. This page shows the whole thing: core records, diagnostics, developer tools, agent support, and the commands behind each one.
Search, sync, and read ServiceNow documentation locally from the terminal with JSN.
jsn docs syncDownload + index (incremental after first run)jsn docs search "bill mcdermott"Full-text + semantic searchjsn docs show 2635Read a doc from the terminalUpdating existing clone at /home/jace/.cache/servicenow-cli/docs/source ... Already up to date. Docs DB found — running incremental refresh... Docs sync complete
The same index as a local web UI — search, filter by bundle, read in a viewer.
jsn docs serveStart the local web UIjsn docs serve --exposeShare on your networkServiceNow docs search listening on http://127.0.0.1:3000
Query any ServiceNow table with encoded queries, limits, counts, and JSON output using the JSN CLI.
jsn records list --table incident --limit 4Query any table with styled outputjsn records list --table incident --query "priority=1" --jsonEncoded queries, JSON for pipes4 incident(s) number short_description priority state assigned_to -------------- ------------------------------------------------ -------------- ---------- --------------- INC0000014 Missing my home directory test-1 1 - Critical Closed Bud Richman INC0000601 The USB port on my PC stopped working 5 - Planning Closed INC0009004 Defect tracking tool is down. 3 - Moderate Closed INC0000005 CPU load high for over 10 minutes 1 - Critical Closed Bud Richman → create: jsn inc create --description "..." — Create a new incidents → filter: jsn inc list --query "priority=1" — Filter: critical only → next: jsn inc list --limit 4 --offset 4 — Next page (offset 4)
Follow ServiceNow CMDB relationships from the terminal to inspect connected configuration items and dependencies.
jsn cmdb relationships --ci <sys_id>BFS traversal, zero depsjsn cmdb relationships --ci <sys_id> --depth 5 --type "Depends on"Depth, type, class filtersCMDB: ThinkStation S20 (Computer) Sys ID: 01a9ec0d3790200044e0bfc8bcbe5dc3 ──────────────────────────────────────────────────────── ▶ RELATIONSHIPS (23) ──────────────────────────────────────────────────────── ▶ PARENTS (none) **YOU ARE HERE** ThinkStation S20 (Computer) ▶ CHILDREN └─ ↓ Blackberry (Service) — Applicative Flow To::Applicative Flow From ├─ ↓ Email (Service) — Depends on::Used by │ ├─ ↓ IronMail-SD-01 (Email Server) — Depends on::Used by │ ├─ ↓ IronMail-SD-02 (Email Server) — Depends on::Used by │ └─ ↓ EXCHANGE-NY-02 (Email Server) — Depends on::Used by └─ ↓ INSIGHT-NY-03 (Server) — Depends on::Used by → show: jsn cmdb show 01a9ec0d3790200044e0bfc8bcbe5dc3 — Full record for the root CI → impact: jsn cmdb relationships --ci 01a9ec0d3790200044e0bfc8bcbe5dc3 --impact — Impact analysis: upstream only → deeper: jsn cmdb relationships --ci 01a9ec0d3790200044e0bfc8bcbe5dc3 --depth 5 — Traverse deeper (max depth 5) → filter: jsn cmdb relationships --ci 01a9ec0d3790200044e0bfc8bcbe5dc3 --type "<rel type>" --class "<ci class>" — Filter by relationship type or CI class
A request item with its variables resolved — plain REST doesn't do this.
jsn requests show RITM0010001Request with catalog variablesRequest RITM0010001
RITM0010001 (Requested Item)
─ Core ─
number: RITM0010001
sys_id: 02dedb44839e8b10f7bfc670ceaad36c
sys_class_name: Requested Item
state: Open
active: true
short_description: Submit a nulledge knowledge speaking session
description:
priority: 4 - Low
urgency: 3 - Low
impact: 3 - Low
─ People ─
opened_by: System Administrator
─ Status ─
approval: Approved
approval_set: 2026-07-20 18:47:16
escalation: Normal
made_sla: true
─ Dates & Times ─
opened_at: 2026-07-20 18:47:11
sys_created_on: 2026-07-20 18:47:11
sys_updated_on: 2026-07-20 18:47:16
due_date: 2026-07-22 18:47:11
sla_due: UNKNOWN
activity_due: UNKNOWN
─ System ─
sys_domain: global
sys_domain_path: /
sys_created_by: admin
sys_updated_by: system
sys_mod_count: 2
─ Other ─
backordered: false
billable: false
business_duration:
business_service:
calendar_duration:
cat_item: Knowledge Speaking Session
close_notes:
cmdb_ci:
comments:
comments_and_work_notes:
company:
configuration_item:
contact_type:
context:
contract:
correlation_display:
correlation_id:
delivery_plan: DEFAULT
delivery_task:
estimated_delivery:
flow_context:
follow_up:
group_list:
knowledge: false
location:
order:
order_guide:
parent:
price: $0.00
quantity: 1
reassignment_count: 0
recurring_frequency:
recurring_price: $0.00
request: REQ0010001
requested_for: System Administrator
route_reason:
sc_catalog:
service_offering:
skills:
stage: Assess or Scope Task
task_effective_number: RITM0010001
task_for:
time_worked:
universal_request:
upon_approval: Proceed to Next Task
upon_reject: Cancel all future Tasks
user_input:
work_notes:
work_notes_list:
─ Catalog Variables ─
Topic: Moveworks! What is Slate? He can tell you!
Speaker: Teo
Link: https://dev227772.service-now.com/requested_item.do?sys_id=02dedb44839e8b10f7bfc670ceaad36c
→ update: jsn req update RITM0010001 --data '{...}' — Update this request
→ list: jsn req list — Back to all requests
Search ServiceNow scripts, script includes, business rules, and other application code from the terminal.
jsn codesearch search GlideAjax --limit 5Search script and client-side artifactsjsn codesearch search approval --scope x_my_app --limit 5Restrict a search to an application scope5 code match(es) for "GlideAjax"
sys_ui_page $pwd_change .client_script
var ga = new GlideAjax('PwdAjaxChangePassword');
sys_ui_page $pwd_enrollment_form_container .client_script
function sendRequest() {Save a table query locally and run it again against the active profile.
jsn snippets save docs-open-inc --table incident --query 'active=true'Save a named query locallyjsn snippets run docs-open-incRun the saved query against ServiceNowSaved snippet "docs-open-inc"
Work with attachments, aggregates, and table inspection alongside normal record queries.
jsn records attachments --helpList, inspect, and add record attachmentsjsn records aggregate --table incident --countAggregate records without downloading every rowjsn records inspect incident INC0000060Inspect a record and its table contextWork with attachments on a record Commands: list List attachments on a record get <attachment-id> Download an attachment to a local file add <file> Upload a file as a new attachment on a record (mutation)
Inspect form layouts, client scripts, and UI policies from the terminal.
jsn forms show incidentInspect sections and form elementsjsn clientscripts list --query 'nameLIKEincident' --limit 3Find client scripts affecting a tablejsn uipolicies list --query 'nameLIKEincident' --limit 3Find UI policies affecting a tableForm: incident → Default view ── Notes ── watch_list work_notes_list comments work_notes ── Related Records ── parent_incident problem_id rfc caused_by
Inspect tables, columns, relationships, script includes, and instance properties.
jsn tables list --limit 3Discover tablesjsn columns list --query 'name=incident' --limit 5Inspect a table's columnsjsn includes list --limit 3List script includes3 tables(s) sn_build_agent_conversation Build Agent Conversation sn_build_agent_message Build Agent Message event telemetry Event telemetry
Capture repeatable ServiceNow performance snapshots and compare runs from the JSN command line.
jsn perf capture --label baselineCapture a read-only performance snapshotjsn perf show RUN_IDDisplay the saved capture and its collectorsjsn perf compare RUN_A RUN_BCompare two saved capturesPerformance capture 20260912T003811Z: complete Status: complete jsn version: 4.3.3 Collectors: ecc_queue, error_warning_summary, event_queue, flow_executions, platform_health, record_counts, scheduled_and_cleanup, transactions ECC queue: 385
Inspect ServiceNow nodes, queues, sessions, semaphores, memory pressure, and transaction health from one terminal command.
jsn platform health --all-nodesRead node and platform healthPlatform health: 1 node(s) NODE STATUS TYPE QUEUE AGE SESSIONS DEFAULT SEM DB ----------- --------------- ----- --- -------- ----------- -- online db272e3277020010bf05d4082b106185 0 0 9 0/16 44.28071283922618 ms Security: raw XML excluded, sensitive fields excluded
Group transaction counts and response times by transaction type.
jsn transactions --query 'sys_created_on>=javascript:gs.daysAgoStart(1)'Summarize count, average, minimum, and maximum response timeTransactions by type: 8 type(s) CLASS TYPE COUNT AVG MIN MAX ---------- ------------- ----- -------- -------- -------- api batch_rest 21 60 ms 20 ms 308 ms ui form 1018 114.38 ms 6 ms 6133 ms api rest 2554 62.42 ms 8 ms 7383 ms job scheduler 602 24548.24 ms 36 ms 234718 ms
List and inspect ServiceNow system log entries from the terminal to diagnose warnings and failures.
jsn logs list --limit 3Find matching log entriesjsn logs follow --level error --tail 3 --interval 500Tail new errors until stopped3 log entry(s) Warning QueryEventLogger Invalid query detected, please check logs for details [Unknown field name in table sys_ui_policy] Error sn_codesearch Search table record for null in search group sn_devstudio.Studio Search Group Warning QueryEventLogger Invalid query detected, please check logs for details [Unknown field duration in table sys_flow_context]
Inspect ServiceNow flows, actions, executions, and diagnostics without navigating the Flow Designer UI.
jsn flows executions --limit 3Inspect flow executionsjsn flows doctorRun flow diagnostics3 flow execution(s) FLOW STATUS DURATION send_notifications Complete 92 seconds send_notifications Complete 104 seconds Scheduled Document Collaboration Complete 67 seconds
Create and update ServiceNow records from the terminal with explicit fields and write-back verification.
jsn incidents create --description "Demo: read me in the hero" --data '{"urgency":"3","impact":"3"}'Create an incident with fieldsjsn records create --table incident --data '{"short_description":"..."}'Any table━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ⚠ Default update set in scope [x_8821_test] Changes are contained to this scope, but a named update set is still recommended for tracking. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Created incidents INC0010019 INC0010019 (incident) ─ Core ─ number: INC0010019 sys_id: 3b753e3c83be8f10f7bfc670ceaad3e7 sys_class_name: incident state: 1 active: true short_description: Demo: read me in the hero description: priority: 5 urgency: 3 impact: 3 ─ People ─ opened_by: 6816f79cc0a8016401c5a33be04be441 ─ Status ─ approval: not requested escalation: 0 made_sla: true ─ Dates & Times ─ opened_at: 2026-08-17 03:13:22 sys_created_on: 2026-08-17 03:13:22 → view: jsn inc show INC0010019 — View the new incidents
Create a catalog item with its variables in a single command.
jsn catalogitems create --name "Demo Hero Laptop" --variable "model:string:Model" --variables '{"model":"X1 Carbon"}'Item + variables, one shotjsn catalogitems show <id>See the item with variables resolvedCreated: Demo Hero Laptop (1 variable(s))
Delete ServiceNow records with confirmation gates, force flags, and read-only profiles that block destructive commands.
jsn records delete --table incident --sys-id <id>Deletes are blocked without --forcejsn records delete --table incident --sys-id <id> --forceForce flag skips the confirmationError: Delete record from incident (57e8723483fe8f10f7bfc670ceaad3aa) — confirmation required. Pass --force to skip, or set skip_confirmations on the profile to disable prompts. This is a destructive action. Ask your user to confirm, then re-run: jsn records delete --force Or set skip_confirmations on the profile to disable prompts: jsn auth login <instance> --skip-confirmations jsn records delete --table incident --sys-id 57e8723483fe8f10f7bfc670ceaad3aa --force Deleted record from incident
Run controlled bulk updates and deletes against ServiceNow tables with explicit queries and safety checks.
jsn records bulk --table incident --query "active=true" --set '{"state":"2"}'Dry-run: shows the count + sample firstjsn records bulk ... --executeCommit after reviewing━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ⚠ Default update set in scope [x_8821_test] Changes are contained to this scope, but a named update set is still recommended for tracking. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Dry run: 40 record(s) in incident would be updated
Inspect, select, and work with ServiceNow update sets while making changes from the terminal.
jsn updatesets listSee every set and its statejsn updatesets export "My Set" --out set.xmlExport to XML via the fluent endpoint3 update set(s) name state application application.scope ------------------------------ ---------- -------------------- -------------------- Holly Export Test C In prog... test x_8821_test Holly Export Test B In prog... test x_8821_test Holly Export Test A Complete test x_8821_test
Control application scope and domain context alongside update sets.
jsn scopes list --limit 3List application scopesjsn domains currentShow the current domain context3 scope(s) Contact card component sn_contact_card active Asset Management for mobile sn_me_assets active @servicenow/sn-cb-slide-modal sn_cb_slide_modal active
Inspect scripted REST APIs, REST messages, SOAP messages, email, and import definitions.
jsn scrapi list --limit 3List scripted REST API operationsjsn restmessage list --limit 3List REST message definitionsjsn soapmessages list --limit 3List SOAP message definitions3 operation(s)
Get Conversations GET /conversations
Get Is Generated By AI GET /{scopeId}/getIsGeneratedByAI
Update Message PATCH /conversations/{conversationId}/messages/{messageId}One command drops the full playbook into any AI agent — no MCP server to stand up.
jsn skill installInstall for Hermes, Claude, Codex, Cursor, OpenCode, Copilot and more? Where should the jsn skill be installed? ❯◉ Hermes Agent ◯ GitHub Copilot ◯ VS Code (Copilot Instructions) ◯ Claude Code ◉ Cursor ◯ Agents (open standard) ◯ OpenCode ~/.hermes/profiles/holly/skills/servicenow/SKILL.md (space to toggle, enter to confirm)
See the whole flow structure — triggers, actions, nested subflows.
jsn flows show "Service Catalog item request"Flow structure with subflow expansionFlow: Service Catalog item request
Status: Active | Version: 2
Sys ID: 30f3d26187e92300e0ef0cf888cb0b91
Link: https://dev227772.service-now.com/sys_hub_flow.do?sys_id=30f3d26187e92300e0ef0cf888cb0b91
▶ TRIGGER
──────────────────────────────────────────────────
Name: Service Catalog
Type: Service Catalog
⚡ FLOW STRUCTURE
──────────────────────────────────────────────────
1. ↪ Requested Item Manager Approval
1. Ask For Approval
Record: {{subflow.requested_item}}
Table: Requested Item
Approval Field: approval
Journal Field: approval_history
Rules: ApprovesAnyU[{{subflow.requested_item.requested_for.manager}}]OrRejectsAnyU[{{subflow.requested_item.requested_for.manager}}]
Due Date: {"action":"none","date_type":"actual","date":"{{}}","duration":1,"duration_type":"days","schedule":"","schedule_label":""}
Run GlideScript on the instance from your terminal.
jsn eval --script 'gs.info("hello");'Execute on the instance, session + CSRF handled━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ⚠ Default update set in scope [x_8821_test] Changes are contained to this scope, but a named update set is still recommended for tracking. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Script executed ⚠️ Records without explicit sys_scope will land in global. Use $scopeSysId variable. → eval: jsn eval --script '...' — Execute a background script on the ServiceNow instance
Discover and execute ServiceNow Automated Test Framework tests from the terminal and inspect their results.
jsn atf listFind testsjsn atf run <test_sys_id>Run + poll (confirm-gated)3 record(s) name sys_class_name active sys_updated_on ------------------------------ -------------------- -------------------- ---------------------- SKILLS MGMT: Skill level in... Test false 2019-11-23 23:13:07 CHG:High Risk With Ui Actio... Test false 2019-09-12 06:32:32 RecordAction With Mappings Test true 2016-07-18 15:17:04
Configure JSN for a ServiceNow instance with OAuth or basic authentication, profiles, read-only mode, and safe mutation settings.
jsn setupInteractive wizard: add/switch/remove/modify instancesjsn auth modify <name>Toggle read-only, skip confirmations, include counts, domain# Use `jsn scopes` to change scope, `jsn updatesets set` to change updateset PROFILE USER [SCOPE] UPDATE SET dev227772 System... [x_8821_test] Default ? What would you like to do? ❯ Add a new instance Switch to a different instance Remove an instance Modify an instance ↑↓ navigate • ⏎ select
Use JSN as a practical raw REST escape hatch when a higher-level ServiceNow command does not exist.
jsn rest --table incident --query 'sysparm_limit=3'Make a raw REST API requestGET api/now/table/incident Returned incident: INC0000060 Short description: Unable to connect to email State: 7 Priority: 3