Create a custom flow action
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Create a custom flow action
Create a custom flow action in Workflow Studio for enabling external routing.
Before you begin
Role required: admin
Procedure
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On your ServiceNow instance, navigate to All > Flow Designer > Actions.
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From the Actions list, open AWA Post External Routing Events – Demo.
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Select Copy action from the More Actions menu [Omitted image “more-actions-ne-icon.png”] Alt text: More actions menu., copy the contents of the AWA Post External Routing Events – Demo action and provide a name to it.
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Select Publish.
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