Multi-response bot response control

Use the Multi-response bot response control in a Virtual Agent topic to sequentially display two or more outputs. Outputs can be text, image, link, or HTML. Users can move from one output to the next through a provided navigation button.

Multi-response bot response control properties

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Property

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Description

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Node name

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The name that identifies this Multi-response control node in the topic flow.

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Add a response

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One or more bot responses. For each output type, select + Add a Response to specify the output and define the output properties. 1. In the Add a Response dialog box, select the Type, and specify the associated values: - Text: In the Value field, enter the text to be displayed in the response. - HTML: Enter the Height and Width, in pixels, to set the dimensions of the HTML block. In the HTML editor, enter the HTML markup to be displayed. - Image: Enter a URL in the Image field, or select Upload Image and choose the image file to upload. - Link: Enter the Header, Label (label for the link), and the Link (path or URL for the link). 2. Select Save.

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Advanced

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Navigation button label

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Label the button that lets the user continue the conversation

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The label for the button displayed below the output. The button enables the user to move to the next output in the flow.

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Hide this node

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Conditionally show this node if

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No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.

</td></tr></tbody> </table>## Channel support

Channel Support Constraints Web UI Supported None Mobile UI Supported None ServiceNow Otto panel Not supported Not applicable Microsoft Teams Supported None Slack Supported None Workplace Supported None Facebook Messenger Not supported Not applicable SMS Twilio Not supported Not applicable LINE Not supported Not applicable WhatsApp Not supported Not applicable Apple Messages for Business Not supported Not applicable Alexa (Voice) Partial support Supported on devices with screens. For non-screen devices, the user receives a message if unsupported elements are used: We found a link. For details, see Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience.

Example Multi-response control

Note: Asset library controls may display and function differently in other channels.

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Output properties

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Multi-response output

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[Omitted image “va-multi-flow-properties.png”] Alt text: Basic properties include the node name and the response organized by type: Text, HTML, Image, and Link.

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[Omitted image “va-multi-flow-web.png”] Alt text: A basic response includes text output followed by a hyperlink.

</td></tr></tbody> </table>Parent Topic:Assistant Designer bot responses