Sitemap Generator for the Consumer Service Portal

The ServiceNow® Sitemap Generator application enables you to efficiently define and automatically generate XML sitemaps.

Sitemap Generator configuration requirements for the Consumer Service Portal

The sitemap is generated from a script or static XML. Validating sitemaps isn’t handled automatically, so verify when creating a sitemap that its contents meet the following requirements:

• Includes only the knowledge base and catalogs configured for the Consumer Service Portal

• Includes only Consumer Service Portal pages with unauthenticated user access

• Excludes Consumer Service Portal URLs that aren’t publicly accessible

• Excludes pages that respond with a 301 redirect

• Excluded retired and expired knowledge base articles

• Includes hreflang support for knowledge articles

For information about sitemap requirements for search engine optimization (SEO), see Build and submit a sitemap in the Google documentation.