Customize business rules for actionable notifications

Enables you to customize the business rules for actionable notifications.

Before you begin

Role required: admin

Procedure

1. Navigate to All > ServiceNow for Microsoft 365 > Notifications > Actionable Notifications - Business Rules.

2. Open a business rule you would like to extend to another table.

   Example: Send comment to caller.

3. Click New.

4. On the UI Action form, fill the fields.

<table id=“table_dsz_kwh_pnb”><thead><tr><th align=“left”>

Field

</th><th align=“left”>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the business rule

</td></tr><tr><td>

Table

</td><td>

Table to which the Send comment to caller is to be assigned.

</td></tr><tr><td>

Active

</td><td>

Check this box

</td></tr><tr><td>

Advanced

</td><td>

Check this box

</td></tr><tr><td>

Where to run

</td><td>

• When: after

• Insert: Check this box

• Update: Check this box

• Filter Conditions: Apply the filter condition of the Send comment to caller business rule

</td></tr><tr><td>

Advanced

</td><td>

• Condition: Copy and paste the value of the condition from the existing Send comment to caller business rule. Modify the values as required.

• Script: Copy and paste the script from the existing Send comment to caller business rule. Modify the values as required.

</td></tr></tbody> </table>5. Click Submit.

Parent Topic:Customize IT Service Management integration with ServiceNow