Enterprise Service Management Integrations Framework

The ServiceNow® Enterprise Service Management Integrations Framework application contains common components that can be used for integrating your ServiceNow application with third-party systems. It uses the flow designer capability to communicate with external instances and third-party systems.

The application provides a consistent way of building integrations for common use cases such as pulling employee profiles and tasks from the third-party application to a ServiceNow application, and pushing data from a ServiceNow application into a third-party application.

Request apps on the Store

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

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Configure [Omitted image “bus-sdlc.svg”] Alt text: Plan and configure your implementation.

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Use [Omitted image “bus-agent-workspace-1.svg”] Alt text: Use Enterprise Service Management Integrations Framework for third party integrations.

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Reference [Omitted image “bus-learn.svg”] Alt text: Get details about components like fields, tables, and properties.

</td></tr></tbody> </table>## Additional resources

• Learn more about what’s new and changed, see the HR Service Delivery release notes.

• Log in to your ServiceNow® account and find additional information about implementing and deploying features at Employee Service Management.

• Access real-time courses, self-paced training, and career resources at ServiceNow University

• Find useful resources related to your role and explore best practices at the Customer Success Center.

• Connect with other Customer Service Management users at Now Community.