Configuring Financial Services Operations Integration with Verifi

Configure the connection between ServiceNow FSO Dispute Management application to the Verifi Cardholder Dispute Resolution Network (CDRN) API to enable end-to-end dispute case submission and resolution.

Before you begin

Role required: admin

Contact the Verifi Issuer Integration Team to obtain the following information before you start.

Note: These values are environment-specific and must not be shared across UAT and Production.

Item Description Issuer ID Numeric identifier assigned to your organization within the CDRN platform. Included in every request header and JWT payload. Shared Secret 32-character string used to sign the HMAC SHA-256 JWT. Treat as a password — store in ServiceNow Credential Store, never in plain text. UAT Base URL verifiapitest.visa.com Production Base URL verifiapi.visa.com

About this task

Obtain the following information from the Verifi team.

Procedure

1. Configure the REST End Point

2. Import the TLS Certificate

3. Configure the Authentication Profile

4. Configure the REST End Point
   The REST Endpoint record in ServiceNow® stores the base URL, API version header, and connection properties for the Verifi API. Create two endpoint records: one for UAT testing and one for Production.

5. Import the TLS Certificate
   The Verifi API endpoint is HTTPS-only. ServiceNow® must trust the Verifi/Visa CA certificate chain to establish a secure connection. This section covers importing the certificate into the ServiceNow® certificate store.

6. Configure the Authentication Profile
   The Verifi Issuer API uses JSON Web Tokens (JWT) for authentication. A fresh JWT must be generated for every API call. This section explains how to store credentials securely and how the ServiceNow® script generates and attaches the JWT.

Parent Topic:Financial Services Operations Integration with Verifi