Assign roles for EMR Help users

Assign roles to control access to features, capabilities, and data in the EMR Help application.

Before you begin

Role required: admin

About this task

Users with the roles listed in the following table can use the EMR Help application.

<table id=“table_i23_4wg_snb”><thead><tr><th>

Roles

</th><th>

Tasks

</th></tr></thead><tbody><tr><td>

sn_ind_rmt_help.admin

</td><td>

Set up remote request definitions and data tables, identify scripted REST APIs for use, and configure a record producer.

</td></tr><tr><td>

sn_ind_rmt_help.requester

</td><td>

Submit and monitor a ServiceNow service request from within an EMR system.

</td></tr><tr><td>

sn_ind_rmt_help.fulfiller

</td><td>

Fulfill EMR Help requests with read-only access to EMR-captured incident data.

Note: Assign this role to ITIL agents who fulfill EMR Help incidents. Subscription Management uses the sn_ind_rmt_help.fulfiller role to identify EMR Help fulfiller licenses.

</td></tr><tr><td>

sn_ind_rmt_help.viewer

</td><td>

View details of the EMR data associated with a ServiceNow service request.

Note: Assign the sn_ind_rmt_help.viewer role to agents who work on issues reported from the EMR system. By default, this role provides access to the EMR variables stored in EMR Request Data [sn_ind_rmt_help_incident​_data] table.

</td></tr></tbody> </table>## Procedure

• Assign roles to users and groups using the ServiceNow AI Platform user administration feature.

  • To assign a role to a user, see Assign a role to a user.

  • To assign a role to a group, see Assign a role to a group.