Remediation tasks AI agent

This AI agent identifies the remediation tasks for resolving an issue by referencing the action plan field on the issue record.

Workflow

The agent helps users complete tasks related to remediation tasks.

1. Fetch the sn_grc_issue sys_id or number from the memory, or ask for the issue number.

2. Use the Suggest remediation tasks for the issue tool to generate recommendations.

3. Ask the user to accept, edit, or dismiss the suggestions.

4. If the user chooses to edit the suggestions, refine them based on feedback.

5. If the user accepts the suggestions, create the remediation tasks.

6. End flow when tasks are complete or the user dismisses suggestions.

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Field

</th><th>

Description

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Allow third party to access this AI agent

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When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

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Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

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Tools

</td><td>

• Flow Action

Create remediation task

• Generative AI skill

Suggest remediation tasks for the issue

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Allowed user roles The specific user roles that can access this AI agent.

</td><td>

sn_grc_genai.issue_aiagent_user

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Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

sn_grc.business_user, 90c5d097533320101d7dddeeff7b126e, sn_grc.compliance_assurance_business_user, sn_grc_genai.issue_aiagent_user, sn_grc.user, snc_required_script_writer_permission

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Triggers

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Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

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Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

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Used in agentic workflows

</td><td>

Optimize GRC issue resolution

</td></tr></tbody> </table>For more information on Governance, Risk, and Compliance, see Governance, Risk, and Compliance

Parent Topic:Governance, Risk, and Compliance AI agents