Registration monitor AI agent

This AI agent monitors registration task state changes, validates system configurations, and posts audit results to work notes.

Workflow

The agent monitors a registration task’s lifecycle events and posts audit results to its work notes.

1. Check the onboarding version and registration record associated with the task.

2. Verify the related settings record, transport queue record, and consumer configuration.

3. Validate the consumer-side registration settings and summarize the results.

4. Post a success or failure update to the registration task’s work notes based on the audit outcome.

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Field

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Description

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Allow third party to access this AI agent

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When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

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Allow AI specialists to access this AI agent

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When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

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Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

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Tools

</td><td>

• Scripts

Post the Message on Registration Task

Verify isOnboardingVersionV2OrAbove

Verify Registration Record

Verify Settings Record

Verify the Consumer Config

Verify Transport Queue record

• Flow Action

Verify the Consumer settings

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Allowed user roles The specific user roles that can access this AI agent.

</td><td>

sn_sb.admin

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Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

sn_sb.admin

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Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

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Channels

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Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

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Used in agentic workflows

</td><td>

Service Exchange Registration Monitor

</td></tr></tbody> </table>Parent Topic:Service Exchange AI agents