Enable Virtual Agent for PPM

Enable Virtual Agent for PPM to start chatting with the Virtual Agent.

Before you begin

Role required: admin, virtual_agent_admin

The base system provides predefined Virtual Agent topics (chatbot conversations). To customize a topic, duplicate it and then edit it. See Virtual Agent Designer

Procedure

1. Navigate to All > Collaboration > Virtual Agent > Designer > Topics.

2. Select the PPM Virtual Agent card to open it.

   • To use the provided topic with no changes, select Publish.

   • To duplicate the topic so you can customize it, select Duplicate. Enter a name for the duplicate topic and select Save.

Related topics

PPM Virtual Agent conversation flows

Reusable PPM Virtual Agent topic blocks